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About the Role

The Career Navigator creates a positive first impression for customers entering the Workforce Center or engaging virtually. This critical role effectively triages customers, treats them as a priority, and provides technical assistance and support to workforce staff.

Responsibilities

• Perform essential workforce services and functions from customer entry.
• Conduct one-on-one sessions with new customers to identify immediate needs.
• Conduct initial assessments to determine program enrollment or referral to other services.
• Collect, analyze, research, and determine program requirements and customer eligibility.
• Identify employment barriers and customer eligibility for workforce programs and services.
• Obtain relevant customer information for data entry and prepare customer files.
• Provide information to co-workers, supervisors, and staff regarding workforce programs and services.
• Perform other related duties as assigned.

Requirements

• Additional relevant experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Ability to lift up to 10 pounds occasionally.
• Ability to stand, sit, bend, and walk to perform job scope.
• Visual acuity, speech, and hearing required.
• Occasional driving and travel required.

Skills

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices, including planning, strategy development, implementation, outcome assessment, and accountability.
• Proficiency in word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving, critical thinking, organizational skills, and detail orientation.
• Excellent verbal and written communication skills.
• Ability to understand and interpret federal and state program eligibility guidelines and requirements, and consistently apply policies and procedures.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
• Ability to develop strategies and solutions.
• Bilingual in English and Spanish (strongly preferred).

Location

• Primarily in an office environment
• Texas
• Florida
• Southern Nevada

Work Type

• Full-time
• Onsite
• Flexible hours

Experience Level

• One (1) year of relevant experience (preferred with undergraduate degree)

Education Level

• High School Diploma or GED (required)
• Undergraduate degree from an accredited university or college in a relevant field of study (preferred)

Benefits

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance

About the Company

• C2 Global Professional Services (C2 GPS) leads innovative workforce and career services in Texas, Florida, and Southern Nevada.
• Known for exceptional customer service and strong community relationships.
• Empowers job seekers to find meaningful roles and advance careers.
• Core values: Respect, Communication, Customer Engagement, and Ingenuity.
• Strives for excellence and is experiencing rapid growth across multiple counties.
• Guiding principle: navigate workforce development with unparalleled customer service and community support.
• Offers a competitive benefits plan to enhance work-life balance.

Equal Opportunity

• C2 Global Professional Services, LLC reaffirms its commitment to equal opportunity and diversity.
• Policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status.
• Company takes affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
• Employment decisions are based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.