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About the Role

You will play an integral role in shaping our Dasher strategy at DoorDash. Your primary goal will be to improve Dasher retention and engagement by identifying key pain points, getting deep into how the system operates on the ground, and translating those insights into high-impact bets that improve the Dasher experience. You’ll define what a great Dasher experience looks like in practice, build the programs and partnerships that support it, and develop the tools and feedback loops needed to measure Dasher sentiment and ensure the Dasher voice is represented in key decisions across the organization. You’ll scale impact through close collaboration with cross-functional teams. Success in this role means building a stronger, more engaged Dasher ecosystem that improves marketplace reliability and creates long-term value across DoorDash’s audiences. You will report directly into a Director on our Dasher & Logistics team within the Strategy & Operations organization.

Responsibilities

Shape business strategy using data, marketplace insights, and first-principles thinking to improve Dasher retention.
Drive ideas from concept to scale by incubating, testing, and scaling programs and partnerships to improve Dasher experience and KPIs.
Collaborate cross-functionally with Product, Engineering, Marketing, and Support.
Represent the Dasher voice by building tools, processes, and feedback loops to inform stakeholder decisions.

Requirements

5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, banking, policy, nonprofit).
Curious, entrepreneurial, and thrives in zero-to-one environments.
Self-starter energized by difficult problems, willing to try new things.
Exceptional problem solver thriving on data-driven decision-making.
Storyteller and clear communicator, able to translate insights into motivating narratives.
Ability to flex between high-level strategy and ground-level execution.

Skills

SQL
Excel
Data-driven decision-making

Location

United States

Work Type

Full-time
Remote

Experience Level

5+ years of experience

Education Level

Bachelor’s Degree in a related field
Master’s Degree (preferred)

Salary/Compensations

$136,000 - $200,000 USD

Benefits

Equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)
Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Premium healthcare
Wellness expense reimbursement

About the Company

The Dasher & Logistics team supports millions of Dashers, building the world's leading last-mile logistics platform. The team focuses on creating the best experience for gig workers, owning the full Dasher lifecycle from acquisition to rewards. They partner with Product, Engineering, Marketing, and Support to ensure a seamless Dasher experience.
DoorDash's mission is to empower local economies, fostering quick learning and impactful decisions with empathy for users. As a technology and logistics company, DoorDash aims to expand beyond food delivery to all goods.
DoorDash is a rapidly growing and changing company, offering opportunities for employees to share perspectives, solve challenges, and own their careers. The company supports employee well-being with comprehensive benefits and perks.

Equal Opportunity

Committed to growing and empowering an inclusive community, DoorDash hires diverse teams from all backgrounds, experiences, and perspectives. True innovation thrives when everyone has opportunity to excel.
No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. DoorDash also prevents subtler forms of inappropriate behavior like stereotyping. A diverse workforce, including women, non-binary, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers, parents, and veterans, is strongly encouraged to apply.
DoorDash considers qualified applicants with arrest and conviction records in compliance with San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable regulations.
Accommodations are available upon request to the recruiting contact.