Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide excellent customer service, guide customers through products, actively sell, utilize fashion and product knowledge, manage garment care and presentation, and maintain a clean sales floor and back of house. Collaborate with the store team to ensure an excellent customer experience.

Responsibilities

• Provide excellent customer service, guiding customers through in-store and OMNI experiences.
• Engage with customers to provide excellent service.
• Guide customers through fashion trends, stories, and products.
• Effectively promote and sell products.
• Actively promote the Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions to achieve sales targets.
• Stay updated on fashion trends, styles, brands, products, and competitors.
• Share product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues.
• Follow all store procedures, routines, and legal requirements.
• Give and receive feedback for mutual development.
• Participate in onboarding, training, and development courses.
• Manage the full garment cycle, including unpacking, refilling, steaming, and care.
• Operate fitting room and checkout areas according to best practices.
• Maintain a clean and tidy sales floor and back of house.
• Support garment presentation, execute and maintain attractive merchandise displays according to guidelines.
• Ensure good stock levels through replenishment routines.
• Maintain and follow best practices for in-store OMNI Services and tech tools.
• Support store opening and closing procedures.
• Follow all Health & Safety guidelines and legal requirements.

Requirements

• Passion for fashion.
• Motivation to provide excellent customer experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Customer service experience in fashion, retail, or service-related industries.

Skills

• Fashion and product knowledge.
• Excellent customer service.
• Customer engagement.
• Product promotion and sales.
• Fashion and trend awareness.
• Communication.
• Creativity.
• Curiosity.
• Motivation.
• Flexibility.
• Decisiveness.
• Action-oriented.
• Collaboration.

Work Type

• Hourly
• Non-Exempt

Experience Level

• Sales experience
• Customer service experience in fashion, retail, or service-related industries

Salary/Compensations

• $19.25 per hour

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day.
• Employee discount at H&M, & Other Stories, and COS.
• Attractive benefits with extensive global development opportunities.
• Staff discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound) in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Competitive local market perks and benefits.

About the Company

• H&M is a fashion brand offering the latest styles, inspiration, fashion pieces, designer collaborations, and affordable wardrobe essentials.
• Business idea: fashion & quality at the best price in a sustainable way.
• Values-driven organization guided by 7 unique values, part of a 75+ year success story.
• Access to a large global talent community with unlimited career growth opportunities.

Equal Opportunity

• Values diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Inclusive company encouraging authenticity at work.
• H&M Group is committed to creating and maintaining inclusive, diverse, and equitable workplaces.
• Teams should consist of diverse individuals sharing knowledge, experience, and ideas.
• Diverse workforce positively impacts challenge resolution, possibilities, and relationships with colleagues and customers.
• All diversity dimensions are considered in the recruitment process.
• Strives for a fair and equal process; requests no cover letters to avoid unintentional biases.
• Committed to providing reasonable accommodations for applicants with disabilities.