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About the Role

The Customer Service Associate supports store leadership by executing various tasks to ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping, and general store upkeep. This role is crucial for delivering an exceptional customer experience through friendliness, efficiency, and professionalism, building brand loyalty and upholding Royal Farms' standard of excellence.

Responsibilities

Provide outstanding customer service, greeting and acknowledging customers, upholding high service standards, anticipating needs, and demonstrating product knowledge.
Respond to customer inquiries and assist with product selection.
Communicate customer requests, vendor issues, and product damages to store leadership.
Operate point-of-sale systems, including scanning, bagging, managing payments, activating cards, and balancing drawers.
Adhere to ID verification laws for age-restricted product sales.
Assist customers with assisted checkout terminals, monitoring transactions for accuracy and theft prevention.
Support customers with purchases requiring employee assistance (e.g., tobacco, lottery).
Handle fuel transactions and monitor fuel court activity, stopping pumps as needed.
Prepare made-to-order food and beverages accurately, ensuring quality and speed.
Execute foodservice and beverage programs, maintaining proper portioning, presentation, and product availability.
Follow food safety and sanitation standards, including proper handling, storage, and cleaning practices.
Restock products and supplies to maintain a fully stocked store.
Check expiration codes, inspect items, and discard expired products per company procedures.
Perform routine cleaning, sweeping, mopping, and trash removal.
Maintain a clean and organized work area for safe working conditions.
Report unsafe conditions to store leadership immediately.
Follow company safety, security, and operational procedures.
Uphold company mission, core values, and brand standards.
Perform other assigned projects and duties.

Requirements

Must be at least 16 years old.
Ability to work both independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow all company safety processes and procedures.
Ability to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
Ability to perform repetitive physical tasks (squatting, stooping, crouching).
Comfortable working around hot equipment and cleaning products.
Punctual and able to arrive to work on time.
Wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime.

Skills

Strong communication skills
Strong customer service skills
Customer focus
Operational consistency
Team dependability

Experience Level

Prior experience in food service (preferred)
Prior experience in customer service (preferred)

Salary/Compensations

USD $17.00 - USD $19.00 / Hour