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Responsibilities

• Develop and maintain relationships with landlords, realtors, brokers, legal service providers, and community partners to expand client housing opportunities.
• Assist clients with housing searches using knowledge of NYC neighborhoods, housing resources, and rental market practices.
• Verify leases, rental information, subsidy documentation, and payment records for accuracy, compliance, and program eligibility.
• Conduct landlord and realtor outreach via warm and cold calls to secure safe and stable housing placements.
• Assist clients in overcoming housing barriers including credit concerns, rental arrears, and landlord references.
• Coordinate legal clinics, tenant-rights education, and eviction prevention services.
• Maintain accurate client records, case documentation, and compliance reporting using Salesforce, AWARDS, and other case management systems.
• Ensure timely follow-up, case notes, service planning, and data entry per program standards and funding requirements.
• Participate in program-wide outreach events, workshops, housing fairs, and community engagement initiatives.
• Manage monthly caseloads, including intake assessments, housing stability planning, referrals, and ongoing case management.
• Provide trauma-informed housing advocacy and client-centered case management support.
• Build and strengthen landlord partnerships and housing networks to increase client placement opportunities.
• Coordinate with intra-department and partner agencies for holistic client support.

Requirements

• Extensive experience in housing case management, lease administration, housing advocacy, and compliance monitoring.
• Strong working knowledge of NYC landlord-tenant law, tenant protections, fair housing regulations, eviction prevention practices, and housing court processes.
• Knowledge of tenant rights, lease enforcement, reasonable accommodations, anti-discrimination protections, and legal housing resources for low-income and vulnerable populations.
• Ability to clearly explain lease terms, housing policies, tenant rights, and legal responsibilities to clients in an accessible and trauma-informed manner.
• Familiarity with NYC housing systems and programs including NYCHA, HRA, Homebase, Section 8, CityFHEPS, FHEPS, supportive housing, and affordable housing programs.
• Experience working with low-income, unhoused, or vulnerable populations.

Skills

• Excellent communication skills
• Conflict resolution skills
• Organizational skills
• Documentation skills
• Multitasking skills
• Fluency in South Asian languages such as Hindi, Urdu, Nepali, Bangla
• Experience in housing search/placement or NYC housing systems (preferred)
• Strong understanding of housing law, tenant advocacy, eviction prevention, and affordable housing systems in New York City
• Experience navigating NYC housing systems, rental assistance programs, and supportive housing services

Location

• New York City

Work Type

• Full-time
• Flexible schedule (evenings, weekends)
• Fieldwork required

Experience Level

• Extensive experience in housing case management, lease administration, housing advocacy, and compliance monitoring
• Experience working with low-income, unhoused, or vulnerable populations

Education Level

• Bachelor’s degree in Social Work, Human Services, Legal Studies, Public Administration, or related field
• Equivalent professional experience

Salary/Compensations

• $72,000

Benefits

• Health benefits
• Dental benefits
• Paid parental leave
• Access to clinical supervision for full-time team members

About the Company

• Sakhi for South Asian Survivors represents the South Asian and Indo Caribbean diaspora in a survivor-led movement for gender-justice, honoring the collective and inherent power of all survivors of violence.
• Sakhi serves survivors through direct services, advocacy and organizing, technical assistance, and community outreach.
• Sakhi serves survivors from the South Asian and Indo-Caribbean diaspora, including those from Afghanistan, Bangladesh, India, Nepal, Pakistan, Sri Lanka, the West Indies, and Africa.
• The community includes diverse backgrounds in age, gender, religion, ethnic origin, economic and educational background, language, and immigration status.
• Sakhi works to represent, inform, actively engage, and mobilize the South Asian community in an intersectional, intergenerational survivor-led movement for gender justice.
• Sakhi offers a collaborative, fun, and social justice-committed work environment.
• Sakhi aims to be a place where a diverse mix of talented people want to come, stay, and do their best work.

Equal Opportunity

• Members of the LGBTQIA+ community, persons of color, and bilingual/bicultural applicants are strongly encouraged to apply.
• Sakhi is an Equal Opportunity/Affirmative Action Employer.