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About the Role

Empower customers to achieve financial goals in an inclusive team environment. Retain and grow consumer and business customer relationships by identifying financial needs and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Proactively grow customer relationships through appointments, referrals, and sales processes.
• Educate and refer customers to other bank areas to deepen relationships and build partnerships.
• Educate customers on optimizing bank technology use (online, mobile, ATM banking).
• Maintain knowledge of all products, services, technology, and policies.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1 year customer service and sales experience in banking, financial services, goal-driven retail sales, or business-to-business sales.
• Military service in an administration, contracting, civil affairs, or similar role.
• Bachelor's Degree (preferred).
• 1 year or more in customer service and sales in banking, financial services, goal-driven retail sales, or Business to Business sales experience (preferred).

Skills

• Relationship building, deepening, and retention.
• Acumen in banking, sales, investments, consumer lending, business banking, business lending.
• Customer service.
• Presentation skills.
• Excellent verbal communication.
• Excellent written communication.
• Comfort with mobile and online banking technology.
• Knowledge of consumer and business deposit products.

Location

• Office
• Flexible work arrangement (for positions outside branch network)
• In-office and work from home (hybrid)
• Remote (with occasional office visits)

Work Type

• Full-time
• Flexible work arrangement (for certain positions)
• Hybrid (in-office and work from home)
• Remote (with occasional office visits)

Experience Level

• Minimum 1 year customer service and sales experience.

Education Level

• High School Diploma or GED.
• Bachelor's Degree (preferred).

About the Company

• Huntington aims to make people's lives better through banking innovations and a strong internal culture.
• Values include Can-Do Attitude, Service Heart, and Forward Thinking.
• Focus on doing the right thing and prioritizing people.

Equal Opportunity

• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice.
• Committed to site accessibility for all users.
• Provides reasonable accommodation for job application or essential job functions.