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Responsibilities

• Provide general overall facility management services, including continuous monitoring of office/facility.
• Address client inquiries and concerns, ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, assess problems, and take necessary corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for equipment service and repairs.
• Follow protocol for effective building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with site inspection within the assigned building portfolio.
• Create and assign work orders to engineering staff, subcontractors, and vendors.
• Report on open and closed work orders and check status with the assigned party.
• Request, review, and submit work orders, bids, and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in monitoring and assessing vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders, such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of client.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

Requirements

• Minimum of 1 year of work experience in an administrative, accounting, or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
• Previous customer service experience.
• Prior experience working in the facilities/property management, commercial real estate, or professional services industries preferred.
• Working knowledge of lease terms, Common Area Maintenance reconciliation, insurance, and real estate taxes.
• Proficient in understanding management agreements and contract language.
• Working knowledge of computer software programs and base building systems.
• Computer proficiency with Microsoft Office Suite (MS Word, Excel, and PowerPoint).
• Demonstrated ability to exercise good judgment.
• Excellent interpersonal skills.
• Ability to work a flexible schedule as needed, including overnight travel, on-call after hours, and weekends.

Skills

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Orientation

Location

• Onsite

Work Type

• Full-time
• Flexible schedule
• On-call after hours
• Weekends
• Overnight travel

Experience Level

• Minimum 1 year of work experience

Education Level

• High school diploma or General Equivalency Diploma (GED) required
• Associates or Bachelors degree in facilities management, building, business, or other related field preferred

Salary/Compensations

• $32.02 - $37.67019

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance programs
• Disability insurance programs
• Paid time away from work
• Unpaid time away from work
• Competitive pay

About the Company

• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services.
• Leverages specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• Employs 52,000 people in nearly 400 offices across 60 countries.
• One of the largest firms in the industry, with over 100 years of history.
• Generated $9.5 billion in revenue from core services in 2023.

Equal Opportunity

• Provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
• Takes affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
• Discrimination of any type will not be tolerated.
• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• Offers accommodation for disabilities during the application process; contact the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com, referring to the job title and location.