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About the Role

Support the mission of a government program for United States Citizenship & Immigration Services (USCIS) by assisting Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors.
• Provide interior and exterior crowd control.
• Assist staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Provide applicants with the highest level of customer service, displaying a cheerful and inviting demeanor.
• Manage applicants with sensitivity, courtesy, and respect.
• Safeguard Personal Identifiable Information (PII) in applicant paperwork, identifications, and electronic biometric data.
• Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification.
• Utilize crowd control barriers to ensure safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry.
• Conduct periodic interior and exterior facility checks, reporting concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork, including tracking processing time for applicants, reconciliation of biometrics captured, maintaining a visitor control log, and signing off on facility checks.

Requirements

• Ability to obtain and maintain facility credentials/authorization.
• US Citizenship required for facility credentials/authorization.
• High School Diploma or equivalent.
• Ability to speak and write in English.
• Ability to stand upright for the scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of biometrics training and certification within sixty days.

Skills

• Ability to speak a foreign language

Location

• San Francisco, CA

Work Type

• Part-time
• Regularly scheduled for 20 hours a week
• Available Monday through Friday between 7:45am to 4:15pm or for certain coverage times as needed

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $23.89/hr

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability insurance
• Life insurance
• Pet insurance

About the Company

• Amentum delivers agile and steadfast solutions to the U.S. government and its allies.
• Over 100 years of experience tackling global challenges.
• Over 50,000 employees on all seven continents and in more than 60 countries.
• Provides a broad range of operational support services to meet critical client needs.
• Headquarters in Chantilly, VA.

Equal Opportunity

• Amentum is an Equal Opportunity Employer.
• Provides equal employment opportunity without regard to race, sex, sexual orientation, pregnancy, age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability, so long as essential job functions can be performed with or without reasonable accommodation.
• Requests for reasonable accommodation for any part of the employment process can be made via email at TAOps@amentum.com.
• Requests for accommodation will be considered on a case-by-case basis.
• Assistance can be sought at workdaycandidateaccounts@amentum.com.
• EEO includes Disability/Protected Veterans.