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About the Role

Support SailPoint crew members by providing technical assistance in their region and coordinating global escalations, logistics, and support needs.

Responsibilities

• Be the first point of contact for all technical support issues
• Escalate trouble tickets to our infrastructure and development teams as appropriate
• Coordinate end user support with other Helpdesk team members or teams
• Perform basic Active Directory/O365 administrative tasks
• Perform hardware and software maintenance / troubleshooting on all end user equipment
• Perform preventative maintenance on equipment and software
• Provide support and assistance to local and remote employees
• Track and document your work clearly and efficiently
• Assist with administering new and existing systems and software
• Create documentation of solutions to reported issues, resolution steps, support procedures
• Document processes and take inventory of systems
• Perform other duties as assigned

Requirements

• Experience creating documentation, how to articles or equivalent
• Proven troubleshooting abilities with a strong customer service orientation
• Ability to effectively prioritize and execute tasks, be organized and manage your time
• Ability to exercise good judgement
• Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
• Excellent oral and written communication skills
• Excellent self-task management skills
• Familiarity with setup, install, and configure of Android and iOS devices preferred
• Familiarity with automated provisioning tools, service desk software preferred
• Customer service oriented

Work Type

• intern

Experience Level

• experienced

Education Level

• HS Diploma or equivalent

Salary/Compensations

• $15 - $35.00 hourly (for interns)

Benefits

• 401(k) Savings and Investment Plan with company matching for 21 and over
• Eligible for pay on SailPoint observed holidays during your tenure
• Employee Assistance Program (EAP) and Care Counselors

About the Company

• Industry leader in Identity Security.
• Leading provider of identity security for the modern enterprise.
• Manages and secures identities and access using AI and machine learning.
• SailPoint Identity Security Platform delivers appropriate access to identities and resources.
• Solutions enable organizations globally to build a security foundation against threats.

Equal Opportunity

• SailPoint is an equal opportunity employer, welcoming all qualified candidates.
• All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other protected categories.
• Alternative application methods are available for individuals with disabilities; contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726 for reasonable accommodations.
• SailPoint's policy is to provide equal opportunity and take affirmative action to employ and advance protected veterans and individuals with disabilities.
• Recruit, hire, train, and promote qualified individuals in all job titles without regard to race, color, religion, national origin, sex, military/veteran status, disability, or other legally protected status.
• Employment decisions are based only on valid job requirements.
• No discrimination based on national origin or citizenship status as per the Immigration Reform and Control Act of 1986.
• Employees and applicants are protected from harassment, intimidation, threats, coercion, or discrimination for engaging in protected activities, including filing complaints or participating in investigations related to affirmative action or equal opportunity laws.
• Reasonable accommodation will be provided for known physical or mental limitations of qualified employees or applicants, unless it imposes undue hardship.
• SailPoint's affirmative action program includes an audit and reporting system to measure effectiveness and compliance.