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About the Role

The Administrative Assistant - Marketing is responsible for supporting Goodwill’s marketing team and its strategy. This role will assist the Marketing Team and its efforts to support mission and business across the Organization, and help with developing, implementing and maintaining various components of Goodwill’s brand and communications strategy.

Responsibilities

• Provide administrative support to Goodwill's Marketing team, including mail, deliveries, data entry, and customer service.
• Prioritize support requests received by the department from various locations and platforms.
• Support Goodwill's voucher program by distributing, logging, sorting, and scanning vouchers.
• Answer incoming emails from Goodwill's website, using templates and customizing replies or forwarding as needed.
• Receive marketing requests for signage and materials, package orders, and mail them to Goodwill locations province-wide.
• Receive and sort incoming mail and deliveries for the Marketing department.
• Package and deliver outgoing mail for the Marketing department.
• Support initiatives to improve customer service throughout the organization.
• Support marketing campaigns and organization events under team member guidance.
• Understand basic budgeting and work within project financial parameters.
• Follow all safety standards set by legislation and Goodwill policies.
• Actively participate in the health, well-being, and safety of oneself and the team.

Requirements

• World-class customer service skills – articulate, patient, respectful, and empathetic.
• Exceptional written communication skills.
• Exceptional organizational and time management skills; ability to multi-task.
• Ability to consult with individuals and teams, translate multiple needs and thoughts into goals and priorities.
• Self-motivated; able to take initiative regarding marketing.
• Highly detail-oriented and professional.
• Technology savvy; able to learn and become proficient at new and emerging technology.
• 1 to 3 years of administrative experience is preferred.
• Post-secondary diploma (or current enrolment) in Office Administration, Business Administration, or another Administrative program is considered an asset.
• Experience with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) is considered an asset.
• Access to a vehicle and holding a valid Ontario driver's license and insurance is considered an asset.

Skills

• Customer service
• Written communication
• Organizational skills
• Time management
• Multi-tasking
• Consultation
• Initiative
• Detail-oriented
• Professionalism
• Technology proficiency
• Microsoft Office 365 (Outlook, Word, Excel, Teams)

Location

• Ontario

Work Type

• Part Time
• Permanent

Experience Level

• 1 to 3 years administrative experience preferred

Education Level

• Post-secondary diploma (or current enrolment) in Office Administration, Business Administration, or another Administrative program is considered an asset

Salary/Compensations

• $13,540.80 annually

Benefits

• Dental/health benefits available for full-time and some part-time positions (based on hours worked)
• Registered Pension Plan opportunity for various roles
• Employee discount at retail locations
• Equitable access to skills training & coaching, scholarships, and educational credentials
• Personal and professional development support with Life Coach & Employee Assistance Program
• Work-life balance

About the Company

• Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK.
• Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.
• Mission: To strengthen people and communities through the power of work.
• Vision: Everyone working and thriving in inclusive, sustainable communities.
• Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.
• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Equal Opportunity

• We are an equal opportunity employer.
• We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• We will be happy to work with applicants requesting accommodation at any stage of the hiring process.