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About the Role

The Host serves as the initial and final point of contact for members and guests, shaping their club experience. This role involves warmly greeting and seating members and guests, ensuring a smooth and positive start and conclusion to their visit. The Host upholds the 3-steps of service by providing exceptional hospitality and maintaining a welcoming atmosphere, keeps the host area organized, and assists with other tasks like member services representative duties as needed.

Responsibilities

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members and guests by name, providing a warm and welcoming experience.
• Seat members and guests, ensuring high-quality service and attention to their needs.
• Converse with members and guests professionally, remaining calm under pressure.
• Assist service staff as needed, adhering to Invited standards of service.
• Ensure the host podium is organized and close it out at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management immediately of any member or guest complaints and practice effective service recovery.
• Handle last-minute requests and changes from members and guests professionally.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and commitment to excellence in interactions.
• Follow safe working practices, ensuring compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain required certifications.
• Address and resolve challenges using available resources, collaborating with regional and corporate teams.
• Attend daily briefings and actively engage in required activities.
• Wear a clean, neat uniform that meets club standards.

Requirements

• High school diploma or equivalent.
• Previous experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Skills

• Multi-line telephone system operation
• Confidentiality
• Communication
• POS System operation

Work Type

• Full-time
• Weekends
• Holidays

Experience Level

• Previous experience in service or hospitality industry is an advantage

Education Level

• High school diploma or equivalent
• Required certifications relevant to your role

About the Company

• Invited, established in 1957, operates with the purpose of building relationships and enriching the lives of members, guests, and employees.
• We are the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs.
• Our Clubs offer first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, racquet facilities, and fitness centers.

Equal Opportunity

• Invited is an Equal Employment Opportunity Employer.