Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead operations for the Digital Banking Platform organization, a global team of Product and Engineering professionals. Manage an annual budget over $100 million, building and scaling platforms for millions of customers. Serve as the operational backbone, owning the operating model, strategic execution, organizational alignment, and operational metrics for a $100M+ P&L. Define work processes and synchronize priorities to drive results in a complex, high-velocity environment. This is a high-impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large-scale execution.

Responsibilities

Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader.
Design and manage the operating model, defining cadences, governance, and accountability structures.
Lead strategic planning cycles, quarterly business reviews, and staff operations.
Lead special projects and strategic initiatives that advance organizational goals.
Own P&L accountability for a $100M+ organization, tracking spending, managing headcount, and ensuring financial discipline.
Develop and manage headcount plans, workforce distribution, and organizational capacity.
Build business cases, conduct variance analyses, and track performance against plan.
Lead operational prioritization and resource allocation, partnering with Finance on budget cycles and cost optimization.
Establish scalable processes, workflows, and governance structures without creating bureaucracy.
Define cross-functional team alignment and decision-making for Product, Engineering, and Technical Leadership.
Build performance metrics and dashboards for organizational health, execution, and strategic progress.
Continuously improve operating rhythms and practices to reduce friction and enhance team effectiveness.
Align Product, Engineering, Finance, Risk, and Compliance on priorities and execution plans.
Facilitate 3-in-a-box alignment (Product, Engineering, Technical Leads) for clear ownership and execution.
Serve as a critical link between engineering leadership and the broader organization.
Manage escalations, resolve conflicts, and drive decisions when priorities misalign.
Partner with HR and Recruiting on hiring plans, organizational design, and workforce strategy.
Support long-term talent development, organizational capability building, and succession planning.
Champion a strong culture through change management, morale programs, and recognition initiatives.
Drive execution against strategic initiatives, removing blockers and focusing teams on high-impact work.
Identify opportunities to enhance operational efficiency through improved processes, tools, and practices.
Stay ahead of organizational trends and propose effective operational strategies.
Conduct ongoing technical assessments of all live partner applications in the demo environment to ensure integration quality, compliance, and performance.
Coordinate with partners and internal teams to resolve any partner app issues in the demo environments.
Ensure all partner apps are properly deployed to demo environments and continue to stay functioning.
Manage and triage the developer support queue, providing timely and accurate responses in collaboration with internal technical teams.
Monitor shared support email aliases to ensure partner inquiries are addressed promptly.
Mark appropriate work orders as billable based on partner activity and scope of work.
Update go-live dates on work orders to support accurate financial forecasting and revenue recognition by the finance team.
Serve as the primary point of contact for partner-related escalations, ensuring swift resolution through coordination with engineering, support, and partner success teams.
Maintain clear records of partner issues, demo environment deployments, and project timelines.
Continuously improve workflows and documentation to enhance operational efficiency and partner experience.
Identify process gaps and implement improvements to optimize delivery pipelines and team workflows.
Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations.

Requirements

12+ years of operations leadership or program management in large-scale technology organizations.
Proven success running a $100M+ P&L or large business unit.
Deep experience building operating models, organizational processes, and governance structures that scale without losing agility.
Track record of driving operational transformation and measurable improvements.
Strong background in cloud engineering, platform operations, or digital product development.
Understanding of how engineering organizations scale and the operational challenges that arise with growth.
Exceptional ability to partner with senior leaders, influence across functions, and drive alignment at the executive level.
Strong communication skills, comfortable presenting to C-suite and translating complex operational topics into clear, actionable insights.
Comfort in high-visibility, fast-paced environments where clear thinking and structure are critical to success.
Skilled at designing processes that enable execution without creating bottlenecks.
Ability to think strategically about organizational design, capacity planning, and long-term capability building.
Strong judgment about when to standardize (for scale and discipline) vs. when to stay flexible (to preserve speed and innovation).
Experience managing stakeholder complexity and driving alignment across competing priorities.
Bias toward action and continuous improvement.
Comfortable with ambiguity in rapidly growing organizations and able to create structure without over-engineering.
Collaborative mindset.
12+ years with an advanced degree or 15+ years with an undergraduate degree in a relevant field (e.g., technical project management, partner operations, or platform support).
Solid understanding of SaaS environments, APIs, and technical integration workflows.
Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
Strong organizational skills with a detail-oriented mindset and a proactive approach to problem-solving.
Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
Fluent written and oral communication in English.
Authorized to work for any employer in the U.S.

Skills

Operations Leadership
Program Management
P&L Management
Operating Model Design
Organizational Process Design
Governance Structure Development
Operational Transformation
Cloud Engineering
Platform Operations
Digital Product Development
Strategic Planning
Organizational Design
Capacity Planning
Stakeholder Management
Executive Communication
Presentation Skills
Process Optimization
Continuous Improvement
Problem Solving
Collaboration
SaaS Environments
API Integration
Technical Integration Workflows
Project Management Tools
Organizational Skills
Detail Orientation
Proactive Approach
Written Communication
Verbal Communication
Fintech Knowledge
Banking Technology Knowledge
Cloud Infrastructure
Modern Development Practices

Location

U.S.
Hybrid

Work Type

Hybrid

Experience Level

12+ years of operations leadership or program management in large-scale technology organizations
12+ years with an advanced degree
15+ years with an undergraduate degree in a relevant field

Education Level

Advanced degree
Undergraduate degree in a relevant field

Benefits

Competitive health insurance offerings
Generous paid parental leave for eligible new parents
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Community Volunteering & Company Philanthropy Programs (Spark Program)
Employee Peer Recognition Programs ("You Earned it")
Resources for physical, mental, and professional well-being

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Mission: Build strong and diverse communities through innovative financial technology by empowering people to create success for customers.
Celebrates employees with awards and recognition, including the “Circle of Awesomeness” award ceremony and employee celebration day.
Invests in employee growth and development through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
Fosters trust and collaboration through fun events like the annual Dodgeball for Charity event at Q2 Stadium in Austin.
Vision: Create meaningful financial experiences throughout the financial journey by combining digital banking must-haves with next-generation technology principles (FinX philosophy).
Values: Guided by Ten Guiding Principles established by founder Hank Seale, defining conduct with peers, customers, and partners for 15 years.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.