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About the Role

The Boutique Assistant supports the execution of the client experience strategy in the boutique, aligning with Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. The objective is to create an exceptional client experience within a productive environment, all through the lens of hospitality. In partnership with boutique management, the Boutique Assistant ensures seamless and memorable client journeys to foster brand loyalty. This role is integral to exceeding client expectations in a luxury boutique setting, rooted in Cartier heritage, by delivering emotion, elevating moments, and creating lasting impressions through a culture of beauty, love, and passion. This ensures consistency across the North American network, providing bespoke experiences and enhancing client development through anticipating needs and curated in-boutique experiences.

Responsibilities

Build extraordinary client experiences through hospitality excellence.
Promote a warm and welcoming boutique environment to enhance the client journey.
Assist the boutique team with front-of-house and back-of-house activities to facilitate seamless client experiences.
Focus on client treatment, including appointment preparation, client entertainment, product presentation, and sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service).
Assist sales associates in setting the stage with impactful discovery and pre-appointment browsing.
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue.
Support and maintain the visual standards of wrap rooms and organization of Client Services areas.
Maintain and replenish daily needs for sales and hospitality areas.
Support the order process and optimal storage organization as needed.
Support client treatment and personal services (e.g., directions, restaurant reservations, entertainment requests, floral orders).
Support the creation of maps, literature, and other materials as needed.
Assist with phone duties, including incoming calls, message retrieval, and appointment setting for phone inquiries.
Assist clients with quick service requests and personalization (e.g., strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing).
Participate in daily boutique setup and breakdown for opening/closing as needed.
Partner with the Operations Coordinator to manage the stock maintenance of non-sellables as needed.
Assist with special projects as needed.
Understand and comply with security and operational procedures.
Remain current on all industry news, local/global competition, and community connections.
Strive for operational excellence related to the boutique environment and upholding standards.
Uphold Cartier standards, projecting an approachable and professional image in personal appearance, manner, and demeanor.
Contribute to a positive and productive boutique environment.
Leverage personal and team savoir-faire to create a highly collaborative network.

Requirements

Capable of prolonged standing, walking, and frequent bending or kneeling.
Ability to lift/move up to approximately 45 lbs.
High energy and physical stamina.
Ability to work in fast-paced environments.
Extensive standing and walking throughout shifts.
Lifting, carrying, pushing, and pulling items (often up to 45 lbs).
Regular bending, stooping, kneeling, and crouching.
Ability to frequently climb stairs while moving between areas.
Comfortable working in tight or confined back-of-house spaces.
Ability to safely handle and work with glassware during hosting and service operations.
Available to work retail hours, including weekends.
Available to travel for training as needed.
Ability to work in a fast-paced, evolving environment.
Excellent organizational skills.
Excellent interpersonal communication skills.
Strong understanding of client service needs and priorities (internal and external).
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
Intellectual curiosity and passion for learning.

Skills

Computer skills
MS Office experience
SAP knowledge
Additional language skills
High energy
Physical stamina
Organizational skills
Interpersonal communication skills
Client service understanding
Attention to detail
Multitasking with accuracy
Collaborative approach
Intellectual curiosity
Passion for learning
Savoir-faire

Location

North America
Onsite

Work Type

Onsite
Retail hours (including weekends)

Experience Level

Previous experience in luxury retail, service, or hospitality industry preferred.

Salary/Compensations

$25/hr

Benefits

Comprehensive benefits program
Medical insurance
Dental insurance
Vision programs
Support for employee wellbeing
Work-life balance focus
Internal mobility opportunities
Growth accelerators for career development

About the Company

Richemont is a world leader in the luxury sector.
The company has various Houses specializing in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each Maison.
Committed to innovating and designing new products in line with Maison values through permanent creativity.
Encourages curiosity, career ownership, and big dreams within the Group.