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About the Role

The Retail Communication Lead supports over 250 retail stores in Canada and the USA, executing the Global strategy. This role involves leading and supporting communications, including planning, creating, and implementing all retail business initiatives to ensure timely and accurate information delivery. The Lead understands Lush retail shop needs, collaborating with cross-functional partners to develop clear, effective, and simple communications. The role requires challenging the status quo, being curious about process improvements, and providing honest feedback to enhance staff and customer experience. As a growing business, Lush seeks adaptable individuals who can evolve with business needs and respond to learner requirements. Lush staff connect their personal values with business values, integrating work and life paths.

Responsibilities

Oversee the retail communications calendar for 260+ North American stores to optimize time management, team communication, and sales.
Lead the writing, editing, and updating of all retail business communications.
Collaborate with departments to identify retail priorities and transform them into simple, effective, and operationally efficient solutions.
Support the planning, communication, and implementation of retail initiatives.
Identify and raise potential issues or risks before, during, and after initiatives.
Participate in Retail and cross-functional stakeholder meetings to represent and identify retail communication needs.
Work cross-functionally to own the publishing partner and campaign communication SOP/checklist.
Coordinate with the Internal Communications Channel Manager on retail communication timing, templating, reviewing, and editing overviews.
Develop and execute the internal content calendar and create plans to boost stakeholder engagement through internal campaigns.
Leverage knowledge of store-level processes, policies, systems, campaign execution, and sales driving to influence operational processes.
Proactively communicate Lush store needs in campaign discussions, driving simple, effective, and operational campaign execution.
Act as the retail representative at Launchpad and Brand’s campaign meetings.
Lead and execute special projects as needed.
Create positive relationships with retail shops, support, and HQ staff.
Conduct regularly planned shop visits based on business needs.

Requirements

3+ years of retail operations and/or retail communications experience.
2+ years of retail management experience.
Outstanding verbal and written communication skills.
Proven ability to synthesize complex information.
Ability to understand target audience needs and interests.
Ability to define and articulate messages.
Ability to generate effective content.
Ability to think strategically and pay attention to detail.
Ability to simplify complex processes.
Ability to build lasting relationships in a dynamic, cross-departmental environment.
Adaptable, creative, and thrives in a fast-paced environment with changing timelines.
Ability to travel 1-2 times a month.
Management experience in a retail store or support structure (Preferred).
Fluency in Spanish and/or French (Preferred).
Project Management for cross-functional teams (Preferred).
Implementation and change management experience (Preferred).

Skills

Verbal communication
Written communication
Information synthesis
Strategic thinking
Detail-oriented
Process simplification
Relationship building
Adaptability
Creativity
Project Management
Change management

Location

Toronto (2 day minimum in office)
Remote, US

Work Type

Permanent
Full Time

Experience Level

3+ years of retail operations and/or retail communications experience
2+ years of retail management experience
Management experience in a retail store or support structure

Education Level

Bachelor’s degree in Commerce
Bachelor’s degree in Communications
Similar Bachelor’s degree

Salary/Compensations

US: $61,100 - $67,900 USD
Canada: $67,500 - $75,000 CDN

About the Company

Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
Headquartered in Canada, with largest facilities on unceded territories of Musqueam, Squamish, Tsleil-Waututh, Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee, and Wendat peoples.
Committed to reconciliation and decolonization, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
Recognizes facilities and settler/newcomer staff as guests on this land.
Acts to repair past harm in allyship with Indigenous People, including staff, customers, and leadership from partner organizations and communities.