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About the Role
Provide reliable, professional on-site support for end-user devices and workplace equipment. This role ensures devices are prepared, delivered, maintained, and managed accurately throughout their lifecycle, working closely with end users and contributing to asset and inventory data accuracy.
Responsibilities
- Prepare, configure, and deliver laptops, peripherals, and standard workplace equipment.
- Perform device imaging, provisioning, and deployment using tools like Microsoft Intune or Autopilot.
- Provide on-site hardware and software troubleshooting for standard workplace issues.
- Support device swap, repair coordination, and reimaging activities.
- Schedule and conduct user handovers, providing basic orientation and escalating complex issues.
- Conduct user acceptance testing upon completion of installations or repairs.
- Manage loan devices and maintain stockroom accuracy.
- Update and maintain asset records and inventory data in the ticketing toolset.
- Support logistics activities including receiving, unpacking, verifying, assembling, and coordinating returns.
- Prepare devices for reuse or disposal, including data wiping and packaging.
- Act as on-site remote hands for infrastructure and network teams.
- Support activities outside standard business hours, including weekends, as needed.
Requirements
- Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context.
- Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot.
- Basic understanding of hardware troubleshooting for laptops, desktops, and common peripherals.
- Basic awareness of asset management principles, inventory processes, and data protection requirements.
- Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management, or equivalent.
- Ability to follow documented procedures accurately and update records consistently.
- Strong communication skills with a professional, user-facing manner and a customer-first approach.
- Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively.
- Compliance with safety protocols and quality standards is expected.
Skills
- Windows 11
- Microsoft 365
- Microsoft Intune
- Autopilot
- Hardware troubleshooting
- Asset management
- Inventory processes
- Ticketing tools (e.g., ServiceNow, Remedy, Jira Service Management)
- Communication skills
- Task management
- Prioritization
Location
- Multiple supported locations
Work Type
- On-site
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Support for professional accreditations (e.g., ACCA) and study leave
- Flexible arrangements
- Generous holidays
- Additional day off for birthday
- Continuous mentoring
- Active sports, events, and social committees
- 24/7 Employee Assistance Program
- Employee Share Plan
- Additional local benefits
About the Company
- A world-leading provider of integrated solutions for the alternative investment industry.
- Home to 90% of the top 30 asset managers in private markets.
- Employs over 6,000 professionals across 24 jurisdictions.
- Believes in being different and enabling/developing people.
- Offers opportunities for progression on merit, open communication, and support for career paths.
Equal Opportunity
- Alter Domus is committed to ensuring every colleague has equal opportunity.
- Values every voice and experience across the organization.
- Maintains an inclusive culture where colleagues can bring their whole selves to work.
- Celebrates differences and understands that success relies on diverse perspectives and experiences.
- Committed to ensuring a welcoming recruiting and onboarding process for everyone.
- Provides accommodations to make the recruitment process more accessible.