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About the Role

We are seeking an experienced Senior Salesforce Administrator to lead the optimization and strategic enhancement of our Salesforce CRM platform. You will play a critical role in designing integrations, automating workflows, and enabling data-driven decision-making across sales, marketing, and operations teams. This position requires both technical expertise and strong stakeholder management skills to drive platform adoption and business impact.

Responsibilities

Lead the setup, administration, and ongoing optimization of the Salesforce CRM platform
Develop and implement end-to-end system integrations between Salesforce and third-party applications
Collaborate with IT and operations teams to maintain seamless data flow and system connectivity
Build and maintain custom objects, validation rules, workflows, Flows, and approval processes
Ensure platform stability, security, and alignment with business requirements
Manage system configuration changes and maintain documentation standards
Design and optimize workflow automations and approval processes to support sales and marketing efficiency
Manage assignment rules, email alerts, and process automation to streamline business operations
Leverage automation tools including Flows, Process Builder, and Assignment Rules to reduce manual effort
Continuously evaluate system performance and recommend improvements to enhance productivity
Identify opportunities for automation and implement solutions that drive operational excellence
Build and maintain custom dashboards and reports to track key business metrics (pipeline, conversion, engagement, etc.)
Transition static reporting (Excel-based) into dynamic Salesforce dashboards
Partner with stakeholders across teams to ensure data-driven decision-making
Create executive-level reporting and insights for leadership visibility
Implement analytics best practices and ensure data accuracy across reports
Manage user access, roles, and permission sets in alignment with data security policies
Deliver training sessions and create user guides to enhance adoption and promote best practices
Provide ongoing user support and troubleshooting for platform-related issues
Champion Salesforce best practices and drive continuous improvement in user engagement
Act as the primary point of contact for Salesforce-related questions and requests
Oversee data import/export, deduplication, and data quality initiatives
Implement and maintain data governance frameworks to ensure data integrity
Establish data standards and policies across the Salesforce environment
Monitor data quality metrics and implement corrective actions as needed

Requirements

6+ years of Salesforce administration experience, including system integration and automation workflows
Hands-on experience with Salesforce Sales Cloud and familiarity with Marketing Cloud
Strong understanding of Salesforce Objects (Leads, Accounts, Opportunities, Campaigns, Cases, etc.)
Skilled in data import/export, deduplication, and data governance frameworks
Extensive experience with automation tools including Flows, Process Builder, and Assignment Rules
Proven ability to build custom objects, validation rules, workflows, and approval processes
Experience developing and maintaining system integrations with third-party applications
Strong reporting and dashboard creation skills with focus on business metrics
Excellent communication and stakeholder management skills
Strong documentation skills and attention to detail
Ability to balance strategic system design with day-to-day operational management
Problem-solving mindset with ability to work independently and collaboratively
Salesforce Certified Administrator (required or strongly preferred)
Salesforce Certified Advanced Administrator
Familiarity with SQL and API-based integrations
Experience with middleware/integration platforms (MuleSoft, Zapier, etc.)
Knowledge of Agile/Scrum methodologies
Experience with Salesforce CPQ, Service Cloud
Understanding of GDPR, data privacy, and security compliance

Skills

Salesforce Administration
System Integration
Automation Workflows
Salesforce Sales Cloud
Salesforce Marketing Cloud
Salesforce Objects
Data Import/Export
Deduplication
Data Governance
Flows
Process Builder
Assignment Rules
Custom Objects
Validation Rules
Workflows
Approval Processes
Third-Party Integrations
Reporting
Dashboard Creation
Stakeholder Management
Documentation
SQL
API-based Integrations
MuleSoft
Zapier
Agile/Scrum
Salesforce CPQ
Service Cloud
GDPR
Data Privacy
Security Compliance

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior
6+ years

Education Level

Salesforce Certified Administrator
Salesforce Certified Advanced Administrator

Benefits

Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
Additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
Opportunity to invest in our growth and success through our Employee Share Plan
Additional local benefits depending on your location

About the Company

Alter Domus is a world-leading provider of integrated solutions for the alternative investment industry.
We are home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
We believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people.
Find out more about life at Alter Domus at careers.alterdomus.com

Equal Opportunity

We are in the business of equity, in every sense of the word.
For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose.
We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.
We are committed to ensuring a welcoming recruiting and onboarding process for everyone.
Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.