Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

TCGplayer aims to accelerate seller GMV, strengthen retention, and create pathways for every seller to thrive by combining data-driven insights, proven playbooks, and trusted human relationships. This role leads a portfolio of established sellers, using data, strategy, and partnership to drive growth, tool adoption, and provide trusted guidance, making TCGplayer a reliable growth partner.

Responsibilities

• Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.
• Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).
• Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.
• Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.
• Strengthen seller trust through transparent communication, tailored recommendations, and consistent delivery of value.
• Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.
• Support cohort growth by identifying and nurturing high-potential Pre-Professional sellers moving into Professional.
• Ensure all interactions and outcomes are accurately logged in CRM to power AI-driven insights and reporting.
• Model data integrity, accountability, and operational excellence as core to seller success.
• Help scale Seller Growth practices by adopting new dashboards, automations, and engagement tools that elevate the seller experience.

Requirements

• Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment.
• A track record of delivering measurable results across retention, adoption, and revenue growth.
• Demonstrated experience in customer success, account management, or seller growth roles.
• Proven success driving retention, adoption, and revenue growth in a SaaS or marketplace.

Skills

• Strong communication skills
• Consultative skills
• Ability to build trust
• Ability to influence decisions
• Ability to translate insights into action
• Comfort working with data
• Comfort working with dashboards
• Comfort working with CRM tools
• Passion for process
• Ability to follow playbooks
• Curiosity
• Initiative
• Proactive problem solver
• Empathy
• Resilience
• Experience with HubSpot
• Experience with Google Workspace
• Experience with Tableau
• Experience with Outlook

Work Type

• Remote

Salary/Compensations

• $63,000 - $72,100 Base pay

Benefits

• Target bonus
• Restricted stock units
• Full range of medical benefits
• Full range of financial benefits
• 401(k) eligibility
• Paid time off benefits (PTO)
• Parental leave

About the Company

• eBay is a global ecommerce leader, changing the way the world shops and sells, empowering millions of buyers and sellers in more than 190 markets. The company is committed to pushing boundaries, reinventing the future of ecommerce for enthusiasts, with customers as a compass, fostering authenticity, welcoming bold ideas, and encouraging unique selves at work. They sustain the future of customers, company, and planet, connecting people and building communities to create economic opportunity for all.
• eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

Equal Opportunity

• eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
• If you have a need that requires accommodation, please contact us at talent@ebay.com.