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About the Role

As a Program Manager at JLL, you will be responsible for leading complex, enterprise-wide program initiatives that span regions and service lines, with accountability for strategic outcomes and business value realization. In this role, you'll shape how we deliver exceptional real estate services to our clients worldwide by orchestrating multi-faceted initiatives from conception through execution. Serving as the central hub connecting stakeholders, you will seamlessly align diverse teams, manage timelines and resources, and drive the integrated solutions that maintain our commitment to excellence. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll be a key driver in translating strategic vision into measurable outcomes. Your expertise will help not only streamline but also shape processes, enhance operational efficiency, and drive innovation across our service delivery model. This position requires a seasoned strategic leader who thrives in a dynamic environment, balancing multiple priorities while fostering collaboration across departments and geographies. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for an accomplished program leader ready to define the future and leave a lasting impact on our global operations.

Responsibilities

Support end-to-end lifecycle of high-impact initiatives, from business case development to operational delivery and performance monitoring.
Develop and maintain comprehensive project plans, timelines, and resource allocation strategies.
Facilitate collaboration between regional directors, internal platform teams, and client representatives.
Serve as a trusted advisor to senior leadership on program strategy.
Identify workflow inefficiencies and implement scalable solutions to enhance account productivity.
Oversee reporting of key data points and provide executive-level updates and actionable insights.
Proactively identify potential project risks and dependencies, implement mitigation strategies, and perform quality checks.
Support change impact analysis and communication strategies for technology and process adoption.
Drive the integration of innovative tools to increase client value.
Lead end-to-end program planning and delivery across multiple concurrent workstreams.
Build and maintain collaboration between internal teams and client stakeholders.
Oversee program progress and implement proactive risk mitigation.
Prepare and present executive-level reports to senior leadership.
Coordinate with global teams to ensure consistent delivery standards.

Requirements

Experience working in cross-functional, matrixed organizational structures establishing program management frameworks, standards and best practices.
Proven track record influencing senior leadership decisions and driving organizational change.
Proven ability to manage an active portfolio of initiatives focused on service delivery optimization and large-scale account strategy.
Experience with project management and data visualization tools (such as Smartsheet and Looker Studio).
Advanced proficiency in Google Suite or Microsoft Office Suite.
Authorized to work in the United States without visa sponsorship.

Skills

Proficiency in project management software
Proficiency in data visualization tools
Strong strategic thinking
Ability to manage multiple priorities in a dynamic environment
Excellent written communication skills
Excellent verbal communication skills
Ability to present to executive audiences
Proficiency in Smartsheet
Proficiency in Looker Studio
Advanced proficiency in Google Suite
Advanced proficiency in Microsoft Office Suite
Deep industry expertise in commercial real estate
Deep industry expertise in facilities management
Experience leading transformation initiatives resulting in measurable business value and operational improvement
Experience with enterprise software implementations
Experience with digital transformation
Experience with technology rollouts
Background in change management initiatives
Background in organizational development initiatives
Demonstrated success managing global programs
Demonstrated success managing multi-regional programs
Familiarity with real estate technology platforms
Familiarity with industry-specific software solutions

Location

Remote
Austin, TX
Boulder, CO
Chicago, IL
Los Angeles, CA
Mountain View, CA
San Diego, CA
Seattle, WA

Work Type

Remote

Experience Level

7-10 years of transformation program management experience

Education Level

Bachelor's degree in Business Administration
Bachelor's degree in Project Management
Bachelor's degree in Engineering
Bachelor's degree in a related field
PMP certification or equivalent credentials

Salary/Compensations

145,300.00 – 191,080.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical Care
Comprehensive Dental Care
Comprehensive Vision Care
Paid parental leave at 100% of salary
Paid Time Off
Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers people to shape the future of real estate for a better world.
JLL combines world-class services, advisory, and technology for clients.
JLL is committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find belonging.
Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services.
For over 200 years, JLL (NYSE: JLL) has helped clients buy, build, occupy, manage, and invest in various commercial, industrial, hotel, residential, and retail properties.
JLL is a Fortune 500® company with operations in over 80 countries.
JLL employees combine a global platform with local expertise.
JLL's purpose is to shape the future of real estate for a better world, helping clients, people, and communities SEE A BRIGHTER WAYSM.
JLL is the brand name and registered trademark of Jones Lang LaSalle Incorporated.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer.
JLL is committed to working with and providing reasonable accommodations to individuals with disabilities.
Reasonable accommodation requests due to disability for any part of the employment process can be emailed to HRSCLeaves@jll.com.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for job-related convictions, which will not automatically disqualify candidates.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider all qualified Applicants, including those with Criminal Histories, consistent with applicable state and local laws.
Pursuant to the San Francisco Fair Chance Ordinance, JLL will consider for employment qualified applicants with arrest and conviction records.