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About the Role

The Workplace Experience Coordinator supports day-to-day workplace operations, space readiness, and employee support within a dedicated zone or building. This role proactively identifies and resolves issues to enhance the employee experience and is responsible for planning and executing workplace programming, employee engagement initiatives, and onsite office events. We seek a collaborative self-starter with strong communication skills to deliver an elevated customer experience to employees and visitors.

Responsibilities

Provide high-touch support to employees, including tools, information, and wayfinding.
Welcome employees and guests, ensuring a positive and professional first impression.
Cultivate trusted relationships with end users and cross-functional colleagues.
Act as the first line of response for user questions, troubleshoot issues, and follow up.
Assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped.
Proactively identify and report repairs, maintenance, or missing furniture by submitting work orders.
Educate employees and visitors on equipment, processes, space use, protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, conducting follow-up as needed.
Obtain quantitative and qualitative customer data to capture service needs and share with managers.
Follow escalation protocols and understand cross-functional team responsibilities.
Identify and escalate process improvement opportunities, collaborating on new solutions.
Plan, coordinate, and execute workplace programming, employee engagement initiatives, and onsite office events.
Manage workplace events from planning through execution and follow-up, coordinating with vendors, stakeholders, and cross-functional teams.
Support meeting room and event space coordination, including assisting with bookings, monitoring usage, and managing operational capacity.

Requirements

Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
Demonstrates exceptional emotional intelligence, empathy, and interpersonal awareness.
Detail-oriented, confident self-starter with exceptional organizational skills.
Maintains a "can do" mentality, acting with minimal information and adapting in a fast-paced environment.
Demonstrates integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
Projects an approachable and professional image in personal appearance, manner, and demeanor.
Ability to work under pressure while maintaining a calm, solutions-oriented approach.
Minimum of high school diploma or general education degree (GED).
Minimum of 2 years of related work experience in workplace experience, hospitality, event planning, customer service, restaurant/bar operations, stage management, or other high-touch service environments requiring end-to-end coordination and execution of events and space management.

Skills

Emotional intelligence
Empathy
Interpersonal awareness
Detail-oriented
Organizational skills
Adaptability
Integrity
Accountability
Self-awareness
Strong work ethic
Business acumen
Pressure management
Solutions-oriented approach
Slack
Google Workspace
Workplace technology platforms
Jira
Learning new systems and applications
Communication skills
Collaboration
Problem-solving

Location

Onsite

Work Type

Onsite

Experience Level

Minimum of 2 years of related work experience in workplace experience, hospitality, event planning, customer service, restaurant/bar operations, stage management, or other high-touch service environments requiring end-to-end coordination and execution of events and space management.

Education Level

High school diploma or general education degree (GED)
College degree and/or related experience and training preferred

Salary/Compensations

$25.36 - $29.84 per hour

Benefits

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance programs
Disability insurance programs
Paid time away from work
Unpaid time away from work

About the Company

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services.
Leverages specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
Employs 52,000 people in nearly 400 offices across 60 countries.
One of the largest firms in the industry with over 100 years of history.
Generated $9.5 billion in revenue from core services in 2023.

Equal Opportunity

Cushman & Wakefield is an Equal Opportunity employer for all protected groups, including protected veterans and individuals with disabilities.
Discrimination of any type will not be tolerated.
Accommodations for disabilities can be requested by calling the ADA line at 1-888-365-5406 or emailing Accommodations@cushwake.com.