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About the Role

The Receptionist is a key member of the Cushman & Wakefield onsite account team, shaping the daily workplace experience for employees, guests, and visitors. This role serves as the first point of contact through in-person interactions, phone communication, and visitor support. The Receptionist creates a warm, professional, and welcoming experience while supporting workplace operations, employee needs, and guest services. We seek a collaborative, service-focused professional dedicated to delivering a high-quality customer experience and fostering positive interactions.

Responsibilities

• Provide a warm, professional, and welcoming experience for all employees, guests, executives, vendors, and visitors.
• Serve as the first point of contact for the workplace via in-person interactions, phone, email, and Slack.
• Ensure a smooth employee and guest experience through warm, clear, and effective communication, providing timely support and direction.
• Maintain consistent front-of-house coverage during business hours, supporting employees and visitors.
• Build trusted relationships with employees, executives, cross-functional teams, vendors, and workplace partners.
• Support high-profile meetings, executive visits, VIP guests, and onsite events with logistics, catering, room readiness, supplies, and hospitality.
• Support workplace events, employee engagement initiatives, and special onsite activities.
• Perform general office and workplace support duties, including mail handling, shipping coordination, wayfinding, office tours, and logistical assistance.
• Provide professional, timely, courteous, and accurate service, maintaining strong knowledge of workplace operations, amenities, and protocols.
• Maintain ownership of front-of-house appearance, cleanliness, and readiness, proactively identifying and escalating workplace concerns or maintenance needs.
• Collaborate with Security and workplace partners to support front-of-house operations, visitor management, and safety/security protocols.
• Support Lost & Found, luggage management, visitor check-in processes, and other front-of-house operational procedures.
• Learn quickly, follow detailed processes, and independently solve problems using available resources and sound judgment.
• Utilize workplace technology, communication tools, and software platforms for daily responsibilities.
• Perform daily operational responsibilities with initiative and accountability, including opening/closing, stocking supplies, completing requests, and meeting deadlines.
• Support cross-functional workplace initiatives and assist with special projects, operational tasks, and team priorities.

Requirements

• Minimum of 2 years of related work experience in front-of-house service or other high-touch service environments; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the role.

Skills

• Comfortable corresponding with executive-level clients, VIP guests, and individuals at all levels
• Exceptional emotional intelligence, empathy, hospitality mindset, and interpersonal awareness
• Detail-oriented, highly organized self-starter with the ability to manage multiple priorities in a fast-paced environment
• "Can do" mentality with the ability to adapt quickly and respond professionally to changing workplace needs
• Integrity, accountability, professionalism, discretion, and strong customer service instincts
• Approachable, polished, and professional image in personal appearance, manner, and demeanor
• Ability to remain calm under pressure while confidently managing high-volume activity and workplace interruptions
• Strong verbal and written communication skills, providing clear, professional, and service-focused communication
• Ability to successfully use Slack as a primary communication tool
• Proficiency with Google Workspace and other workplace technology platforms
• Comfortable using ticket management systems such as Jira
• Ability to quickly learn new systems, tools, and applications
• Strong team player with a collaborative mindset and willingness to support workplace operations and special projects

Experience Level

• Minimum of 2 years of related work experience

Education Level

• Minimum of high school diploma or general education degree (GED)
• College degree and/or related experience and training preferred

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance programs
• Disability insurance programs
• Paid time away from work
• Unpaid time away from work

About the Company

• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services.
• Leverages specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• Employs 52,000 people in nearly 400 offices across 60 countries.
• One of the largest firms in the industry with over 100 years of history.
• Generated $9.5 billion in revenue from core services in 2023.

Equal Opportunity

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• Discrimination of any type will not be tolerated.
• Accommodations for disabilities available by calling 1-888-365-5406 or emailing Accommodations@cushwake.com.