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About the Role
The Walt Disney Company is seeking an experienced Facilities Coordinator to join their Facilities Management team in London. This role is crucial in creating a well-managed workplace that positively impacts business performance and supports talent. The team operates under Disney values: Integrity, Inclusion, Creativity, Collaboration, and Community.
Responsibilities
- Cover the Facilities & Operations Service Point, answering calls from building occupiers.
- Answer the Service Point telephone promptly, professionally, and courteously.
- Log all fault calls on the computerized logging system.
- Produce worksheets to action any work required.
- Distribute worksheets to the correct individual/contractor.
- Monitor workload and flag concerns to the Facilities Management Team.
- Enter completion dates on the computer system in a timely manner.
- Contact the person originally registering the job for feedback after completion.
- Provide statistical monthly reports to the Facilities Management Team on Service Point activities.
Requirements
- Experience of Facilities duties, especially Help Desk or similar functions.
- Familiarity with the MS-Office range of Computer Programs (especially Word, Outlook, Excel, Powerpoint).
- Experience of working for a global American Corporate (preferred).
- Experience of working for a matrix organisation.
Skills
- Experience of CAFM systems especially Service Now (preferred).
- Strong strategic, operational and analytical approach in establishing and implementing policies and procedures.
- Ability to build consensus amongst the business units and create synergy.
- Self-motivated, organised, strategically minded, and capable of managing in a diverse, political and cultural environment.
- Willing and able to effect major changes and drive new practices without causing discord.
- Strong communication skills.
- Thinks Strategically
- Builds Relationships
- Communicates Effectively
- Drives results
- Inspires Creativity
- Champions Change
- Builds Teams
- Exhibits Professional Excellence
- Can use own initiative to complete tasks effectively
- Great team player with a can do attitude.
Location
- London, United Kingdom
Work Type
- Office-based
- 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday)
- Full time
Experience Level
- Experienced Facilities Coordinator
Benefits
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry
- Discounts on designated Disney products, resort F&B and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
About the Company
- At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds.
Equal Opportunity
- The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.