Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Analyze billing and payment operations to drive process and technology improvements. Partner cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Experience in a corporate billing function is highly preferred. This role reports to the Director, Customer Success, and follows a hybrid work schedule (2 days in office, 3 days remotely).

Responsibilities

Lead analysis, design, and optimization of billing and payment processes and platforms.
Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities.
Develop process maps, use cases, and functional requirements.
Act as the voice of stakeholders, incorporating feedback from frontline teams and customers.
Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams.
Support project delivery, including requirement clarification, risk identification, and issue resolution.
Participate in testing strategy, User Acceptance Testing (UAT), and production releases.
Assist with training, documentation, and post-implementation support.
Contribute to business cases, project documentation, and operational reporting.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
MBA preferred.
5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred).

Skills

Requirements gathering and process mapping.
Strong analytical and problem-solving capabilities.
Experience with SDLC methodologies (Agile/SAFe, Waterfall).
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Familiarity with tools such as ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets.
SQL and data visualization tools (Power Bi) experience preferred.
Operates with moderate supervision, applying sound judgment to solve complex problems.
Strong communication skills with the ability to translate technical concepts clearly.
Ability to mentor junior team members.

Location

Hybrid (2 days in office, 3 days remotely).
Up to 10% domestic travel.
Onsite appearance at a Wolters Kluwer office may be required for recruitment.

Work Type

Hybrid

Experience Level

5+ years in Business Analysis, Operations, Product, or Project Management.

Education Level

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
MBA preferred.

Salary/Compensations

$68,900.00 - $118,050.00 USD
Eligible for Bonus

Benefits

Medical, Dental, & Vision Plans.
401(k).
FSA/HSA.
Commuter Benefits.
Tuition Assistance Plan.
Vacation and Sick Time.
Paid Parental Leave.

About the Company

Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services.
Supports businesses and law firms with UCC filings, foreign qualifications, and business licensing.
Wolters Kluwer is a dynamic global technology company providing expert software and information solutions.
Empowers professional customers with AI-powered solutions for critical decisions, successful outcomes, and increased productivity.
Delivers trusted, AI-powered expert solutions combining deep domain knowledge, proprietary content, and advanced technology.
Nearly 70% of digital revenues come from AI-powered solutions.
Committed to helping professionals navigate complexity and solve critical challenges through cloud-based, AI-powered platforms.
Solutions are designed for impact in high-stakes environments where accuracy and trust are essential.
Has a nearly 190-year legacy, evolving its portfolio of digital solutions and services.
Reported 2025 annual revenues of €6.1 billion.
Serves customers in over 180 countries, operates in over 40 countries, and employs more than 21,000 people worldwide.
Recognized by Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024.
Recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.
Recognized by Forbes as one of America’s Best Employers for Women in 2025.

Equal Opportunity

Committed to providing a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
This principle is ingrained in company values and articulated in the Code of Business Ethics.
Cultivates a workplace culture rooted in mutual respect, bringing forward insights from diverse backgrounds, perspectives, and experiences.
Committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law.
Does not tolerate discrimination on any of these bases.