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About the Role

The California State Parks Foundation (CSPF) seeks a part-time Membership Assistant to support daily operations of membership and donor programs. This role is crucial for ensuring accurate gift processing, timely donor acknowledgments, and responsive customer service. Reporting to the Member Stewardship Manager, the assistant will process donations, maintain accurate records, prepare fulfillment files, and provide day-to-day support to meet stewardship and service goals, ensuring a positive experience for members and donors.

Responsibilities

Provide excellent customer service to members and donors via phone, email, and mail.
Answer membership and general phone lines, routing calls and messages as needed.
Monitor and respond to messages in shared inboxes for timely follow-up.
Administer day-use passes, including issuance, inquiry response, and record maintenance.
Process removal requests for communications and update records.
Prepare, print, and mail acknowledgment letters and membership benefits packages.
Send removal and acquisition updates to external mail vendor.
Accurately enter membership and donor gifts into Salesforce from various sources.
Prepare and batch daily data files for Salesforce import, following standards.
Monitor gift entry for accuracy and flag discrepancies.
Assist with reconciling gift data between platforms.
Open, sort, and distribute daily mail.
Scan, file, and maintain organized digital and physical donor records.
Perform other assigned duties.

Requirements

Commitment to California State Parks Foundation’s mission and Justice, Equity, Inclusion, and Diversity initiatives.
Excellent writing and communication skills.
Data entry experience preferred.
Salesforce experience preferred.
Customer service experience preferred.
Willingness to travel and/or attend events across California, including weekends or evenings.
Proficiency in Microsoft Office, Slack, Asana, and CRM technology.
Experience launching new ideas or driving process improvements.
Demonstrated awareness and sensitivity to diverse cultures, backgrounds, and orientations.
Ability to contribute to a diverse, equitable, and inclusive work culture.
Effective task prioritization and efficient accomplishment.
Demonstrated ability to accept and apply feedback, follow leadership, and align with organizational decisions.
Self-motivated, able to multi-task with excellent attention to detail, independently manage tasks, and perform successfully without regular supervision.
Ability to work collaboratively with outstanding interpersonal skills, developing and sustaining trusted relationships.
Ability to work at a computer for long periods, move across an office setting, communicate with colleagues and constituents, and occasionally move items up to 25 lbs., with or without reasonable accommodation.

Skills

Writing
Communication
Data entry
Salesforce
Customer service
Microsoft Office
Slack
Asana
CRM technology
Project management
Attention to detail
Interpersonal skills

Location

San Francisco, CA
In-person required
Bay Area
Travel across California

Work Type

Part-time
Non-exempt
Up to 20 hours per week
Minimum 4 days per week
Potential for full-time hire
Eligible for overtime

Salary/Compensations

$30.77 per hour
Overtime rate: $46.16 per hour
Double time rate: $61.54 per hour

Benefits

Participation in 401k retirement plan
Participation in pre-tax commuter benefits
Accrue vacation and sick time on a pro-rated basis
Eligible for holiday pay that falls on days worked
Birthday holiday

About the Company

Mission: Protecting and preserving the state park system, for the benefit of all.
Vision: An inspiring and welcoming state park system with access for all, adequate and sustainable funding, and parks protected for future generations.
California State Parks Foundation (CSPF)

Equal Opportunity

The California State Parks Foundation is an Equal Opportunity Employer.
Qualified applicants with arrest and conviction records will be considered in accordance with San Francisco Fair Chance Ordinance, Police Code, Article 49.