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About the Role

As a Client Technical Solutioner at Kyndryl, you will work closely with customers to understand their challenges and provide cutting-edge technical solutions and services. You will act as a trusted advisor, crafting tailored solutions that address specific business needs and drive customer success. This pivotal role involves developing domain-specific solutions, creating cost cases for opportunities, and supporting Technical Solutioning and Solutioning Managers in customer discussions. You will demonstrate the value of Kyndryl's solutions and products, communicate their benefits, and create innovative technical solutions aligned with industry trends. Your collaboration with internal stakeholders will be key to delivering compelling bid submissions, defining winning cost models, and ensuring deal profitability. You will also play an essential role in contract negotiations and facilitate smooth engagement hand-overs. As the primary source for engagement management and solution design within your technical domain, you will compile, refine, and own final solution documents, presenting them professionally. Additionally, you will contribute to standardizing go-to-market pitches and creating differentiated propositions to position Kyndryl as an industry leader.

Responsibilities

Work closely with customers to understand their unique challenges.
Provide cutting-edge technical solutions and services.
Act as a trusted advisor, collaborating directly with customers to unravel their business needs, pain points, and technical requirements.
Craft tailored solutions that address specific challenges and drive customer success.
Develop domain-specific solutions for cutting-edge services and offerings.
Create tailored domain solutions and cost cases for simple and complex, long-term opportunities.
Support Technical Solutioning and Solutioning Managers during customer technology and business discussions.
Demonstrate the value of solutions and products, communicating business and technical benefits.
Create innovative technical solutions that align with industry trends and exceed customer expectations.
Collaborate seamlessly with internal stakeholders to gather necessary documents and technical insights for compelling bid submissions.
Define winning cost models for deals and lead these deals to profitability.
Play an essential role in contract negotiations up to the point of signature.
Facilitate a smooth engagement hand-over process.
Compile, refine, and take ownership of final solution documents.
Present solution documents in a professional and concise manner.
Contribute to standardizing go-to-market pitches across various industries.
Create differentiated propositions that align with market requirements.

Requirements

5 years of experience in IT service management, IT sourcing, or IT strategy.
Expertise with IT organizational models, IT governance, management and operating models and IT financing models.
Proven ability to design and build technical solutions based on customer requirements, including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions.
In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems.
Excellent customer and presentation skills.
Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial.
Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems.
Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development.

Skills

IT service management
IT sourcing
IT strategy
IT organizational models
IT governance
IT management and operating models
IT financing models
Technical solution design
Customer needs analysis
Complex problem analysis
Scalable solution proposal
Infrastructure management
Cloud computing
Networking
Cybersecurity
Enterprise systems
Customer relations
Presentation skills
Consulting
Advisory services
Strategic guidance
Cloud environment architecture design
Hybrid infrastructure architecture design
System integration
Sales support
Proposal development

Work Type

Hybrid

Benefits

Flexible, supportive environment where well-being is prioritized.
Opportunities for hands-on experience.
Learning opportunities.
Chance to certify in all four major platforms.
Be Well programs supporting financial, mental, physical, and social health.
Personalized development goals.
Continuous feedback.
Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon.
Coaching.

About the Company

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.
We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
Our purpose is to run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.
We are committed to sustainable progress for our customers and supporting the communities where we work and live.

Equal Opportunity

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.
Even if you don’t meet every requirement, we encourage you to apply.
Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.
We want you to thrive here—and we’re committed to helping you do just that.