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About the Role

Leads a store business unit, focusing on creating a consistent and positive customer experience.

Responsibilities

• Assist in supervising all team members and business operations.
• Monitor and facilitate all production, retail, pick-up, delivery, shipping, and quality control processes.
• Manage the store in the absence of the Store Manager.
• Perform all functions normally performed by a team member.
• Demonstrate consultative behaviors to ensure friendly, polite, expert customer service.
• Evaluate team member efficiency and productivity in creating positive customer experiences.
• Resolve customer disputes and complaints to ensure timely resolution and satisfaction.
• Create and monitor a customer-focused, clean, and professional store environment across all areas (production, retail, self-service, shipping).
• Establish and manage customer flow processes to improve service, meet needs quickly, and deliver quality products.
• Provide training and development to team members on assigned shifts, monitoring goals and providing feedback.
• Interview job applicants, comply with hiring policies, and assist the Store Manager with hiring.
• Coach, counsel, and provide performance feedback to team members, ensuring adherence to company policies and standards.
• Maintain communication with the Store Lead Consultant and/or production team to meet deadlines and perform quality checks.
• Oversee shipping-related services and activities.
• Communicate daily, weekly, and monthly goals, performance, key metrics, customer issues, and company initiatives to the Store Manager and team members.
• Comply with and enforce FedEx Office policies and procedures, maintaining an environment of controls.
• Assist the Store Manager with payroll review and transmission, and daily POS close-out.
• Perform administrative duties including scheduling, payroll management, training compliance, daily POS close-out, bidding, ordering, receiving supplies, and inventory controls.
• Suggest areas for improvement in internal processes and possible solutions.
• Work with management to reduce company costs/wastes and optimize profitability.
• Apply Quality concepts from training during daily activities.
• Support FedEx Office Quality initiatives.
• Perform all other duties as needed or required.

Requirements

• Ability to stand during the entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to consistently bend/twist at the waist and knees.
• Ability to consistently communicate effectively with customers, vendors, and team members.
• Ability to consistently perform work activities requiring cooperation and instruction.
• Ability to consistently function in a fast-paced environment under substantial pressure.
• Ability to consistently maintain attention and concentration for extended periods.
• Ability to consistently work with minimal supervision.
• Ability to consistently report regularly to work and maintain established business hours.

Experience Level

• 1+ year of related experience
• Prior supervisory experience preferred

Education Level

• High School diploma or equivalent education

Salary/Compensations

• $24.40/hr-$29.89/hr

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement
• Tuition reimbursement

About the Company

• Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance ordinances (Los Angeles County, City of Los Angeles, San Francisco) and the California Fair Chance Act.
• FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access.
• FedEx complies with Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions.
• FedEx complies with Department of Defense Facility Security Office standard procedures in covered facilities.
• FedEx complies with all other laws, regulations, or executive orders, including those required by federal, state, or local government contract.
• FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
• FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
• Applicants requiring reasonable accommodations should email HR.Recruiting@fedex.com.
• FedEx Office will consider for employment all qualified applicants, including those with criminal histories, consistent with applicable state and local laws (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, New York City Fair Chance Act).
• The existence of a criminal record is not an automatic or absolute bar to employment.
• A candidate’s criminal record will be considered individually based on factors such as job relationship to offense, timing of offense, nature of offense, and other relevant information.