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About the Role

Lead the end-to-end logistics and fulfillment engine for Parcels, defining global strategy, building the partner ecosystem, and driving day-to-day performance to scale reliably in a high-growth environment. This role reports to the VP Operations, Parcels and sits on the Global Parcels Leadership Team, leading a global organization of 15+ team members across 10+ countries.

Responsibilities

• Build and scale a best-in-class fulfillment network (strategy + execution)
• Own and optimize the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims
• Architect and execute a logistics and fulfillment strategy that supports cost efficiency, service quality, and international growth
• Operate comfortably in ambiguity: create structure fast, make trade-offs, and iterate as we scale
• Own and manage the 3PL and carrier ecosystem
• Evaluate, select, and onboard 3PLs, fulfillment partners, and data/visibility providers; negotiate commercial and legal terms and ensure strong governance
• Define and implement operational standards with partners: facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations and capacity planning
• Lead quarterly and annual business reviews; own partner performance against SLAs and drive corrective action when service or cost drifts
• Drive performance through S&OP, planning, and inventory discipline
• Be an active driver of the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints
• Partner closely with Commercial and Supply Planning to maintain healthy inventory: reduce obsolescence, shrink, and write-offs, and improve inventory turns
• Build dashboards and operating rhythms that create transparency and decision speed across markets
• Lead teams and cross-functional execution in a matrix
• Lead and develop a global logistics organization; set clear priorities, empower local leaders, and raise the operational bar across markets
• Work shoulder-to-shoulder with Commercial, Marketing, Product, Finance, Projects/CI, and local Operations teams to execute against business goals
• Lead complex cross-functional initiatives (e.g., carrier transitions, new country launches, peak readiness, system implementation, process changes)

Requirements

• Experience in senior logistics / fulfillment leadership (or similar), ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain
• Proven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners
• Strong track record in warehouse process design and optimization (directly or through 3PLs): pick/pack, repack/kitting, layout, capacity planning
• Experience with cross-border and pan-European parcel networks is a strong advantage
• Experience in a global matrix organization is a plus
• Strong analytical capability (KPIs, dashboards, root-cause problem solving) and planning discipline (S&OP, capacity, inventory)
• Excellent stakeholder management—able to align teams, challenge constructively, and drive decisions
• A strategic operator: you can design the system and also roll up your sleeves to make it work day to day
• Comfortable moving fast: you can deliver outcomes in an agile, iterative environment without waiting for perfect information
• Commercially sharp: you understand unit economics, contract levers, and how to scale with partners without losing control
• Calm under pressure: you can handle peak periods, partner incidents, and operational fire-fighting while still improving the system

Skills

• Logistics
• Fulfillment
• Transportation
• Warehousing
• Repack
• Pick/Pack
• Last-mile delivery
• Inbound logistics
• Inventory management
• Carrier management
• Returns/claims processing
• S&OP
• Capacity planning
• KPI analysis
• Dashboard creation
• Stakeholder management
• Cross-functional leadership
• Commercial negotiation
• Contract management
• Data analysis
• Problem-solving
• Strategic planning
• Operational execution

Location

• Global

Work Type

• Full-time

Experience Level

• Senior leadership

Benefits

• Opportunity to work in a social impact company
• Certified B Corporation
• Experience as part of an international company
• Strong personal and professional development
• Intense and high-growth scale-up environment
• Open company culture
• Independence and room for creativity
• Strong team culture

About the Company

• Too Good To Go is the world's #1 app for fighting food waste.
• We have an ambitious goal: To inspire and empower everyone to fight food waste together.
• We work with thousands of restaurants and food retailers to make their surplus food available to local consumers.
• Our magic has expanded rapidly across Europe, the US, and Canada, with over 500 million meals saved across our 20 countries to date.
• Our Parcels business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food.
• We are a social impact company and a certified B Corporation.

Equal Opportunity

• We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
• If you need reasonable accommodation at any point in the application or interview process, please let us know.