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About the Role
We believe general medicine has not yet arrived in the 21st century and want to change that in our practices. How exactly? Modern and inviting practice design, developed by our own architecture team. Less administration through consistent digitalization, e.g., automatic appointment booking via the app without constant phone calls. A team-based culture, with colleagues who are on the same wavelength.
Responsibilities
- Reception including patient registration and data entry in our practice system
- Operation of our digital practice system (including training at the beginning)
- Explaining and introducing the Avi concept & Avi advantages to our patients
- Supporting patients in using the Avi app
- Assisting with practice organization (e.g., ordering and disinfecting medical devices)
- Supporting patients in enrolling in our Avi Medical specific programs (e.g., general practitioner program)
- Being there for each other in the team & helping each other
Requirements
- Experience in patient or customer support from Customer Care or the hotel industry
- Willingness to work at least 35 hours per week
- Empathy, patient orientation, and enjoyment of working with people
- Interest in further education and training
- Desire to implement new ideas
- Strong communication skills
- Digital affinity
- Very good German and basic English skills in speaking and writing
Skills
- Patient registration
- Data entry
- Digital practice system operation
- Patient support
- App support
- Practice organization
- Communication skills
- Digital affinity
- German
- English
Location
- Berlin
Work Type
- Full-time
- Part-time
Benefits
- Family-friendly working hours in full-time or part-time
- 1,000 € training budget / year plus 5 training days for your professional and technical development
- We cover your meal expenses up to 50€/month (net) via our partner Hrmony
- 500€ bonus (gross) per child per year
- Comprehensive and affordable sports and wellness offer (fitness, yoga, swimming, etc.) via EGYM Wellpass
- Free bicycle leasing via Swapfiets
- 6 weeks of annual leave + one day off on your birthday
About the Company
- We believe general medicine has not yet arrived in the 21st century and want to change that in our practices.
- Modern and inviting practice design, developed by our own architecture team.
- Less administration through consistent digitalization, e.g., automatic appointment booking via the app without constant phone calls.
- A team-based culture, with colleagues who are on the same wavelength.
Equal Opportunity
- We strive to break down barriers, eliminate discrimination, and ensure equal opportunities through our transparent hiring process. We are open to all groups of people, regardless of age, skin color, national origin, religion, gender, sexual orientation, gender identity and/or expression, marital status, or other legally protected characteristics.