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About the Role

Info-Tech Research Group is seeking a Service Desk Technician Co-Op for the Fall 2026 term (September – December). This role is ideal for individuals currently enrolled in a post-secondary program who are eligible for a co-op placement and possess a strong interest in technology.

Responsibilities

• Inspect, test, and repair computer hardware and peripherals.
• Prepare, image, and configure computers for deployment.
• Prepare and submit warranty claims with vendors.
• Manage incoming and outgoing shipments of IT assets.
• Assist new hires with their first-time computer setup.
• Track and maintain accurate inventory of all IT equipment.
• Coordinate the retrieval and processing of IT equipment from departing employees.
• Conduct regular inventory checks to verify accuracy.
• Perform daily inspections of AV systems.
• Maintain detailed records of imaging, repairs, shipments, and asset changes.
• Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests.

Requirements

• Currently enrolled in a College Diploma/University Degree program in a related field such as Computer Systems (not development and/or testing).
• Eligible to participate in a co-op program.
• Customer service experience preferred.
• Demonstrated interest in technology and hands-on technical and independent work.

Skills

• Fluent in spoken and written English
• Strong written and verbal communication skills
• Strong documentation skills with desire to understand and follow process
• Ability to recognize and prioritize critical incidents in a fast-paced environment
• Working knowledge of Microsoft 365 administration
• Working knowledge of Active Directory
• Working knowledge of Azure AD
• Application support experience with Microsoft Productivity Suite
• Excellent problem-solving skills
• Experience with Windows 10/11
• Experience with macOS
• Mobile device support – Android
• Mobile device support – iOS
• General understanding of network devices, including routers, switches, and access points

Location

• 888 Yonge Street, Toronto, ON

Work Type

• In Person
• Co-Op

Experience Level

• Co-Op

Education Level

• College Diploma/University Degree program in a related field

About the Company

• Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide.
• We produce unbiased and highly relevant IT research to help CIOs make strategic, timely, and well-informed decisions.
• We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Equal Opportunity

• Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants.
• To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.