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About the Role

Index Exchange is seeking an experienced People Operations and Payroll Specialist or Manager to support its global people operations. This role is crucial for ensuring accurate payroll inputs, managing employee lifecycle changes, and improving workflows and data accuracy in a fast-paced, global environment. The ideal candidate will have hands-on experience with multi-country payroll processes and a strong focus on HR operations, HRIS administration, and employee lifecycle management beyond basic payroll functions.

Responsibilities

Prepare and validate payroll inputs across multiple countries in EMEA and APAC in partnership with external vendors and internal teams
Collect, review, and audit payroll-related documentation (new hires, compensation changes, bonuses, terminations, statutory leaves)
Ensure payroll changes are accurately reflected and submitted within required timelines
Review payroll outputs, identify discrepancies, and support resolution with vendors and internal stakeholders
Respond to employee payroll inquiries and provide clear, timely support
Support payroll reporting, reconciliations, and audit requirements
Ensure payroll inputs align with employee lifecycle changes
Process employee changes including hires, promotions, transfers, compensation updates, and terminations
Ensure all required documentation is complete, compliant, and properly recorded in HR systems
Maintain accurate employee data across systems to support payroll and reporting integrity
Execute and maintain People Operations workflows within the HRIS (e.g., Dayforce)
Ensure data accuracy and integrity across all employee lifecycle transactions
Identify gaps or inefficiencies in processes and recommend improvements to reduce manual work and errors
Support audits and ensure compliance with internal controls and regional requirements
Act as a key point of contact for employee inquiries related to payroll, HR processes, and data updates
Provide clear guidance on policies, timelines, and required documentation
Ensure a high-quality employee experience through timely and accurate responses

Requirements

Minimum of 3 years experience in payroll and/or People Operations in a global organization
Hands-on experience supporting payroll in EMEA and/or APAC regions
Strong understanding of payroll inputs, employee lifecycle events, and data dependencies
Experience working with external payroll vendors
High attention to detail with strong data accuracy and audit mindset
Ability to manage multiple countries, timelines, and priorities simultaneously
Strong communication and problem-solving skills
Experience with HRIS platforms

Skills

Payroll Operations
People Operations
HRIS Administration
Employee Lifecycle Management
Data Accuracy
Audit Mindset
Communication
Problem-Solving

Location

Toronto
New York
Montreal
Kitchener
London
San Francisco
Global

Work Type

Global
Hybrid

Experience Level

Experienced
Manager

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning

About the Company

Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners.
As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain.
Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues.
We’re built on our core values and live them each day.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too.
Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?

Equal Opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them.
As such, we are committed to equal employment opportunities.
We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience.
For those who show grit, passion, and humility—Index will welcome you.
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you.
Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.