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Responsibilities

• Drive high customer retention and renewal rates by managing the renewal pipeline and ensuring ongoing customer value.
• Work closely with account teams to identify upsell and cross-sell opportunities.
• Collaborate with the Marketing team to identify effective messaging for smaller accounts to foster growth.
• Lead contract renewals and negotiations.
• Build and nurture strong relationships with key stakeholders, including marketing operations teams and leaders.
• Act as a trusted advisor, offering strategic recommendations on leveraging Semrush for maximum impact.
• Conduct regular business reviews with Key Accounts to demonstrate Semrush tools' ROI.
• Offer customized strategies and insights to help customers meet specific business goals.
• Discuss new, relevant products and solutions with customers.
• Collaborate with customer stakeholders to link key marketing workflows to Semrush's business value.
• Ensure customers understand how specific features and tools enhance their marketing objectives and performance.
• Act as the voice of the customer within Semrush, advocating for improvements or enhancements based on feedback.
• Stay informed about customer strategic objectives, relevant market conditions, and competitive intelligence.
• Develop detailed, customized success plans tailored to customer needs and business objectives.
• Ensure timely and efficient execution of success plans by coordinating with cross-functional teams and managing resources.
• Focus on driving time to value and ensuring immediate customer impact.
• Consistently evaluate customer needs and identify opportunities for Semrush tools.
• Collaborate with Sales and Marketing to create expansion opportunities and product/platform upgrades.

Requirements

• 4-6+ years of experience in Customer Success, Account Management, or a related role.
• Focus on enterprise customers, preferably in the MarTech or SaaS space.
• Strong pipeline management skills to deliver renewals ahead of schedule.
• Proven track record of building strong relationships with different levels of seniority.
• Proven experience in relationship management, connecting customer processes to Semrush results.
• Excellent problem-solving skills with the ability to provide tailored solutions for enterprise customers.
• Strong verbal and written communication skills.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
• Experience with upselling customers and generating qualified leads.
• Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment (preferred).
• Experience with international companies (preferred).
• Shares common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes (preferred).

Skills

• Customer Success
• Account Management
• Pipeline management
• Relationship building
• Relationship management
• Problem-solving
• Communication (verbal and written)
• Digital marketing technologies
• SEO
• SEM
• Content marketing
• Analytics
• CRM
• Marketing automation
• Upselling
• Lead generation
• Navigating ambiguity
• Adaptability
• Trust
• Sense of Ownership
• Embracing Constant Changes

Experience Level

• 4-6+ years of experience

Salary/Compensations

• Total Cash Compensation: $115,000 - $140,000 (includes $23,000 - $28,000 in commissions)

Benefits

• Unlimited PTO
• Low cost medical, dental, and vision plans
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts
• Flexible Spending Accounts
• Health Saving Account
• Short-term Disability
• Long-term Disability
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund
• Travel coverage

About the Company

• Semrush is a leading brand visibility platform empowering marketers to command their online presence and create measurable impact.
• The platform unifies SEO authority and AI visibility, ensuring brands are found, cited, and chosen everywhere search happens.
• Trusted by over 28 million users globally, from scaling startups to Fortune 500 companies.
• Founded in 2008 and headquartered in Boston, MA, with a global presence across North America, Europe, and Asia.
• Delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
• Recognized with awards including Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, and Best Place for Working Parents.
• Employs over 1700 individuals.

Equal Opportunity

• Semrush is an equal opportunity employer.
• Committed to building a better future for marketers globally, uniting people from all backgrounds.
• Encourages applications even if candidates do not 100% match all requirements.
• Committed to ensuring everyone feels a sense of belonging in the workplace.
• Does not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, medical condition, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.