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About the Role

The Business System Owner for the Outreach platform is responsible for ensuring Outreach effectively enables AVEVA’s global sales organisation in their New Business Acquisition efforts. You will own the platform’s capabilities, governance, integrations, and continuous improvement, while ensuring that end users across all regions receive a smooth, productive, and compliant experience.

Responsibilities

• Serve as the accountable business owner for the Outreach platform
• Define and maintain platform governance, including configuration standards, role structures, compliance frameworks, and documentation
• Manage licensing, user access, and region/market configurations
• Own backlog prioritisation and partner with IT and vendors across enhancements, testing, and release cycles
• Lead initiatives to improve end‑user experience, including onboarding, training, and self‑service guidance
• Build user‑focused processes that improve adoption and productivity across sales teams
• Act as the escalation point for user issues and coordinate resolution across technical and business teams
• Monitor adoption, usage patterns, and campaign execution to identify opportunities for improvement
• Ensure accurate, high‑quality CRM integration between Outreach, Salesforce, and Marketo
• Manage data flows, mapping rules, sync rules, and data hygiene standards
• Configure automation rules, segmentation logic, workflow schedules, task routing, and sequence approval processes
• Ensure GDPR‑compliant data handling and management of opt‑in/opt‑out processes
• Oversee list creation and ingestion processes using Cognism, LinkedIn Sales Navigator, ZoomInfo, and other approved prospecting tools
• Manage the cleaning, segmentation, enrichment, and routing of prospects into Outreach
• Support sales and marketing teams with campaign setup, sequence deployment, personalisation workflows, and task assignments
• Partner with Sales to ensure lists and sequences align with campaign objectives and target personas
• Define SLAs, KPIs, and performance indicators for Outreach and Campaign effectiveness in partnership with IT and Sales Ops
• Build dashboards and reporting structures to monitor engagement, effectiveness, and platform health
• Identify stalled prospects, overdue tasks, and operational gaps, and drive corrective action

Requirements

• Deep practical knowledge of the Outreach platform, including sequencing, contact management, campaign execution, and prospect workflows
• Experience using Cognism, LinkedIn Sales Navigator, ZoomInfo, or similar list‑generation/prospecting tools
• Strong knowledge of B2B sales processes and sales technology ecosystems

Skills

• Experience managing enterprise platforms including vendor interactions, budgeting, and roadmap planning
• Ability to define business requirements, articulate value, and translate needs into system changes
• Proven experience managing structured change processes across a global organisation
• Excellent communication skills, able to engage both operational users and senior leaders

Location

• London
• Cambridge

Work Type

• Hybrid
• Full time

Benefits

• Flexible benefits fund
• Emergency leave days
• Adoption leave
• 28 days annual leave (plus bank holidays)
• Pension
• Life cover
• Private medical insurance
• Parental leave
• Education assistance program

About the Company

• AVEVA is creating software trusted by over 90% of leading industrial companies.
• Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth.
• AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries.
• Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
• We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.
• AVEVA is a global leader in industrial software.
• Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
• We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.
• We’ve also recently been named as one of the world’s most innovative companies.

Equal Opportunity

• AVEVA is an Equal Opportunity Employer.
• We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.
• We value diversity and the expertise that people from different backgrounds bring to our business.
• AVEVA provides reasonable accommodation to applicants with disabilities where appropriate.
• If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter.
• Determinations on requests for reasonable accommodation will be made on a case-by-case basis.