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About the Role

Mr. Appliance seeks Appliance Repair Technicians to provide high-quality maintenance services and excellent customer service for home appliances. This role is crucial for improving the home life of families in the community, offering a supportive team environment and ongoing training.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with customers regarding services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• EPA Type 1 or Universal CFC Certification.

Skills

• Exceptional customer service.
• Empathy.
• Accurate diagnosis and problem-solving.
• Effective communication to explain solutions.
• Critical thinking.
• Efficiency in time management and repair completion.
• Punctuality and reliability.
• Attention to detail in vehicle organization and reporting.
• Ability to research new equipment.
• Proactive in utilizing training opportunities.

Work Type

• Full-time
• No nights or weekends

Experience Level

• One year or more in appliance repair (preferred)

Education Level

• High school diploma or equivalent
• EPA Type 1 or Universal CFC Certification

Salary/Compensations

• $60,000 to $150,000 per year
• Opportunity to earn bonuses and commissions
• Compensation type subject to negotiation (daily guarantee to commission-based)

Benefits

• Work-life balance with no nights or weekends
• Paid training through Mr. Appliance Academy
• Generous bonuses and incentive pay
• Company-provided vehicle and iPad
• Health benefits (available after 30 days of employment)
• 401K with 100% company match on a portion of pre-tax income for full-time employees
• 10 days of paid time off per year
• Fun, family-oriented team environment
• TeamBuilder program with ongoing multi-level bonus money for referred technicians

About the Company

• Mr. Appliance values a supportive team, fun work environment, and work-life balance.
• Committed to a culture where employees enjoy their work.
• Focuses on customer care, troubleshooting, and working with hands and technology.