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About the Role

Deliver world-class service to every guest, executing the sales process, and sharing product knowledge to connect guests to what matters most. Represent Victra and Total Wireless, contributing to a culture fueled by performance, collaboration, innovation, integrity, and celebration, connecting technology to life in a trustworthy, fun, and profitable way.

Responsibilities

• Prioritize guest care, assisting with wireless devices, rate plans, accessories, and product insurance.
• Drive traffic by contacting current or potential customers via phone, text, and web platforms.
• Complete assigned training courses to stay current on products, services, and industry information.
• Achieve bi-weekly personal sales goals.
• Represent Victra and Total Wireless positively, providing excellent customer service.
• Review promotions, plans, and devices daily.
• Make daily outbound calls and texts to drive sales.
• Attend weekly and monthly trainings.
• Create a premier retail environment through cleanliness, merchandising, and organization.
• Handle all customer service interactions courteously and professionally.
• Maintain White Glove cleanliness standards.
• Perform other duties as assigned.

Requirements

• Contagious positive attitude.
• Commitment to a Premier Experience.
• High School diploma or GED.
• Spanish/Bilingual.
• 1-2 years of experience in a retail sales environment preferred.
• Ability to lift up to 10 pounds.
• Ability to stand for long periods of time.
• Attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of start date.
• Ability to travel overnight for training at company expense.
• Complete various online and computer-based trainings throughout employment.

Skills

• Excellent communication skills

Work Type

• Full-time
• Non-exempt

Experience Level

• 1-2 years of experience in a retail sales environment preferred

Education Level

• High School diploma or GED

Salary/Compensations

• Average minimum $40-$50k, with additional earning potential from base hourly rate plus uncapped commission.

Benefits

• Paid training
• Guaranteed ramp-up rate during first 60 days of employment.

About the Company

• Victra is an Exclusive Retailer for Total Wireless.

Equal Opportunity

• Victra is an equal opportunity employer, celebrating employee differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.