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About the Role

Seeking a technical analyst to support technology environments, manage application releases, administer business-critical applications, maintain system data integrity, and drive backlog resolution. This role bridges the gap between technical operations and business needs, requiring continuous learning of emerging technologies to enhance capabilities.

Responsibilities

• Monitor and maintain development, test, and production environments.
• Collaborate with teams to ensure stability, scalability, and performance.
• Troubleshoot environment-related issues and coordinate resolution with support vendors.
• Plan, coordinate, and execute application releases across environments under change management.
• Maintain release calendars and ensure alignment with business priorities.
• Document release notes and manage deployment risks.
• Create and use test scripts to ensure new functionality meets requirements.
• Serve as the primary administrator for key business applications.
• Work with business teams to identify where additional value can be realized from greater or more enhanced application usage.
• Work with Asset Manager, stakeholders, and business owners to ensure licensing costs and usage are optimized.
• Configure, update, and optimize application settings based on user needs.
• Provide user support as required.
• Ensure data accuracy, consistency, and security across systems.
• Perform regular audits and data cleansing activities.
• Support integration and migration efforts between platforms.
• Introduce controls to safeguard data entry and produce a positive impact on reporting.
• Maintain and prioritize technical and business backlogs.
• Work with stakeholders to define requirements and acceptance criteria.
• Track progress and ensure timely delivery of backlog items.
• Work with infrastructure Teams to ensure backup and recovery is planned and tested.
• Ensure data retention rules are applied both within the systems and backup locations.
• Ensure access is managed appropriately and sensitive data is obfuscated when in non-production environments.

Requirements

• Proven experience in a technical analyst or systems support role.
• Strong understanding of release cycles, environment management, and application administration.
• Familiarity with ITIL practices and Agile methodologies.
• Excellent problem-solving and communication skills.
• Experience with tools such as Jira, ServiceNow.
• Good analytical skills and attention to detail.
• Strong communication skills, with the ability to liaise effectively across teams.
• Methodical and detail-oriented in approach.
• Proactive, with strong problem-solving skills.
• Team player, able to collaborate effectively with both technical and business stakeholders.
• Flexible and adaptable to changing priorities and project needs.
• Possess the ability to immerse themselves in new technologies and applications.

Skills

• Jira
• ServiceNow
• HTML
• Python
• SQL
• Scripting
• Basic programming

Location

• Hybrid
• Waterloo
• Portsmouth

Work Type

• Hybrid