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About the Role

The Experience Ambassador & Facility Coordinator serves as the sole onsite point of contact responsible for reception operations, facilities coordination, vendor management, workplace activations, and dual-entity financial administration. This high-visibility role requires strong operational ownership, structured prioritization, and the ability to manage concurrent responsibilities in a fast-paced corporate environment.

Responsibilities

Manage the front door area and visitors welcoming and guiding
Maintain professional front-of-house presence
Provide access coordination and guest support
Handle mail and courier management
Deliver responsive yet structured employee support
Liaise with Landlord/BMO as a tenant perspective
Coordinate facilities maintenance and vendor servicing
Liaise with building management and contractors
Oversee pantry, stationery, and operational inventory
Monitor monthly operational spend and cost tracking
Ensure workplace compliance and safety procedures
Responding Client's request per F&RE related tasks and conduct ad-hoc
Support internal events and weekly Bar Night logistics
Manage vendor setup and guest coordination
Provide coordination for Diageo departments
Support basic AV coordination where required
Create Purchase Orders in JDE (JLL)
Generate monthly IFM client billing invoices via Coupa Supplier Portal (JLL)
Raise corresponding Purchase Orders in Coupa (Client's)
Process invoices and submit Goods Receipts
Coordinate finance approvals and payment timelines
Track operational budgets and ensure documentation accuracy

Requirements

Comfort navigating multiple platforms while ensuring alignment across both entities
Independently manage competing priorities
Set professional boundaries when handling ad-hoc requests
Communicate realistic timelines confidently
Balance service excellence with operational discipline
Maintain composure under sustained workload demands

Skills

Reception operations
Facilities coordination
Vendor management
Workplace activations
Financial administration
Stakeholder management
Operational ownership
Prioritization
Communication

Location

On-site – Tokyo, Japan

Work Type

On-site

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.