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About the Role
Join Sephora as a Floor Manager (Senior Beauty Advisor) in our Chatswood store. This role supports the Store Manager in leading the team to deliver an exceptional client experience in a fast-paced retail environment. You will be a role model, drive sales, interpret data, facilitate communication, and make confident store decisions.
Responsibilities
- Be a role model to the team by showcasing the Sephora experience to customers.
- Drive a selling culture to exceed KPIs and improve team performance through coaching.
- Utilize and interpret reporting data for operational decisions.
- Facilitate open communication by providing effective feedback.
- Serve as the point of contact when Manager in Charge for client and cast member matters.
- Work across beauty, skincare, haircare, and wellness categories.
- Engage in store functions of sales, management, and back-of-house operations.
Requirements
- Open to working a rotating roster to support store needs.
- Previous retail management experience in profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
- Proficiency in using Microsoft Office Suite for data interpretation and input.
- Hands-on leadership style focused on motivating, coaching, and developing the store team.
- Passion for excellent client service and experiential retail.
- Commitment to maintaining a strong and positive culture.
- Drive for results with a history of exceeding sales targets and KPIs.
- Must be an Australian Citizen or Permanent Resident.
- Provide 5 full days of availability across key trading times, including late-night, weekend, and public holiday trading.
Skills
- Sales
- Management
- Coaching
- Communication
- Data Interpretation
- Client Service
- Retail Operations
- Visual Merchandising
- Stock Control
- Microsoft Office Suite
Location
- Chatswood
Work Type
- Full-Time
- Part-Time
Experience Level
- Previous retail management experience
Salary/Compensations
- $32.24/hr + Super + Commission + Weekend & Public Holiday loading
Benefits
- Gifted products throughout the year
- Store discounts of up to 45% off
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Health and well-being initiatives
- 24/7 Mental Health well-being programs
- Life Insurance
- Discounted Gym memberships
- Opportunities for personal development in ANZ
- Opportunities across global LVMH brands
- Unique online learning platform
- Fun social calendar
About the Company
- Sephora believes that beauty thrives in diversity and discovery, with a purpose to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Sephora operates circa 35 stores across Australia and New Zealand, with a growing online platform and plans for expansion.
- Opportunities are available in stores and at the head office in Sydney CBD.
Equal Opportunity
- Sephora is an equal opportunity workplace.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
- We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment for those requiring reasonable adjustments.