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About the Role

We’re on a mission to back the UK’s small businesses like no one else. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters!

Responsibilities

Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs.
Deliver exceptional service through commitment to quality standards.
Provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting.
Successfully manage your own productivity and workload to ensure you achieve the expected service levels.
Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Borrowers, Investors and Business.
Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors.

Requirements

This role would suit someone from a Customer facing role/environment (6 months+) within a Financial Services organisation
Experience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
Organised with great attention to detail, and the ability to use multiple systems concurrently in the workplace
The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
Be a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work
You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
Confident using approved AI tools safely and effectively to enhance your output and find a better way of working

Skills

Customer service skills
Generative AI
AI tools

Location

London

Work Type

Hybrid
3 days in the office

Experience Level

6 months+

Salary/Compensations

£32,500 - £35,000

Benefits

Benefit allowance you can tailor to your own life and family
Private medical and dental
Health assessments
Access to a digital GP
Life assurance
Share schemes
Financial coaching
Dedicated annual learning allowance
Electric car scheme
Cycle-to-work scheme
Season ticket loans
Award-winning parental leave policies
Support for fertility treatments
Support for new additions to the family
Barista coffee
Subsidised Just Eat lunches

About the Company

Small businesses are the backbone of the economy, and we’re here to help them win.
We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company.
It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up.
We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy.
We’re building a place where everyone truly feels they belong.
We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026!
As a flexible-first employer, we use a "best of both" approach.