Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Partner Growth Specialist, you will play a pivotal role in the Japanese business launch of Too Good To Go, an app aimed at reducing food waste. You will collaborate closely with existing partner stores to drive app utilization, maintain retention rates, and optimize operations, ultimately maximizing their success. This is a unique opportunity to shape the foundational systems and operational design of a rapidly growing social impact business in Japan.

Responsibilities

Build and maintain relationships with partner stores via phone and email, promoting app utilization, retention, and operational optimization.
Prioritize tasks and execute timely actions, such as managing call lists and campaigns, to maximize partner success.
Analyze data based on KPIs to identify areas for improvement, maintain high retention rates, reduce refunds, and enhance customer experience.
Proactively identify opportunities for partner store growth and supply optimization based on their needs and implement corresponding strategies.
Collaborate with other departments, including Customer Experience and Sales, to support partner needs and provide feedback for improvement.
Liaise with the global Partner Growth team to gather best practices, localize them for Japan, and implement successful strategies.

Requirements

Experience in B2B client-facing roles such as sales, account management, customer success, or customer service.
Proficiency with CRM systems (e.g., Salesforce), data analysis platforms (e.g., Looker, Tableau), and Excel/Google Sheets.
Experience in KPI management and process improvement based on data analysis.
Everyday conversational English proficiency for communication with global teams via Slack and for operating English-language documents and systems.

Skills

Sales
Account Management
Customer Success
Customer Service
CRM
Salesforce
Looker
Tableau
Excel
Google Sheets
Data Analysis
KPI Management
Process Improvement
English Communication

Location

Tokyo, Japan

Work Type

Full-time
Hybrid

Experience Level

Mid-level

Salary/Compensations

Negotiable based on experience and skills
Base salary + quarterly incentives based on performance
Includes fixed overtime allowance for 20 hours per month

Benefits

Commuting allowance (up to ¥30,000 per month)
Various social insurances
B Corp certified company
Global team connections
Open environment to express individuality
Culture of celebrating team successes
Growth opportunities in a rapidly scaling environment

About the Company

Too Good To Go is a social good company founded in Denmark with the mission to eliminate food waste globally. It operates the world's largest food waste marketplace, connecting over 120 million registered users and 200,000 partner businesses across 21 countries, contributing to the reduction of over 600 million meals. The company partners with a wide range of businesses, including grocery stores, bakeries, restaurants, and food manufacturers. Their vision is 'WE DREAM OF A PLANET WITH NO FOOD WASTE,' and their mission is 'INSPIRE AND EMPOWER EVERYONE TO FIGHT FOOD WASTE TOGETHER.' They aim to create a system where everyone can easily participate in reducing food waste through their daily choices.
Company values include: Win Together, Raise the Bar, Keep it Simple, Build a Legacy, We Care.
Too Good To Go is a B Corp certified company, recognized for its positive social and environmental impact.
The company fosters a stimulating workplace with over 1,350 diverse team members across 20 countries, encouraging knowledge sharing and mutual support.
An open and transparent environment allows for free idea generation and challenges, enabling employees to work authentically.
A culture of shared success celebrates individual and team achievements.
The Japanese branch is in its early stages, offering opportunities for significant personal growth by participating in the rapid scaling of the product and organization.

Equal Opportunity

Too Good To Go respects diverse personalities and offers equal opportunities to all.
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way.
We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
If you need reasonable accommodation at any point in the application or interview process, please let us know.