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About the Role
As a Partner Success Director, you will cultivate and nurture strong, long-lasting relationships with Franchise, Mid-Market, and SME partners. You will work closely with senior stakeholders at large UK Dealership Groups to ensure they maximize value from the partnership and achieve their business objectives, driving a long-term strategy for revenue growth.
Responsibilities
- Unblock, build and foster strong, strategic relationships with key decision-makers at partner organisations, focusing on senior-level stakeholders.
- Embed within partner organisations to understand decision-making drivers and internal dynamics.
- Proactively identify partner needs, goals, and pain points, and develop solutions.
- Develop a thorough understanding of how industry trends and macroeconomic factors impact partner businesses.
- Serve as a trusted advisor, providing guidance on product usage, best practices, and industry trends.
- Provide compelling data insights to drive senior-level engagement.
- Conduct business reviews to assess partner satisfaction and identify opportunities for improvement and revenue growth.
- Drive product adoption and usage within partner organisations.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Unlock opportunities to increase penetration within partner groups.
- Collaborate with sales teams to generate new business opportunities.
- Negotiate contracts and renewals to optimise revenue and customer satisfaction.
- Mitigate partner churn through early risk identification and monitoring partner health metrics.
- Leverage data analysis to identify trends, opportunities, and potential risks.
- Use data to inform strategic decisions and measure the impact of partner initiatives.
- Develop and implement data-driven strategies to improve partner engagement and retention.
Requirements
- 4+ years in Account Management
- Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences
- Strong negotiation and problem-solving skills
- Ability to build and maintain strong relationships at all levels of an organisation including C-Suite
- Experience with CRM tools (e.g., Salesforce) and data analytics tools
- A passion for technology and a desire to help partners succeed
Skills
- Account Management
- Communication
- Presentation
- Negotiation
- Problem-solving
- Relationship building
- CRM tools (e.g., Salesforce)
- Data analytics
Location
- UK
Work Type
- Hybrid working
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- Competitive salary
Benefits
- Hybrid working
- Competitive salary
- Matched pension contributions
- Share options
- Vitality Private Healthcare
- Eyecare vouchers
- Life Assurance
- Monthly coaching sessions with Spill
- Enhanced holiday package
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house
- 30 days of annual leave per year (third year anniversary)
- 35 days of annual leave per year (tenth year anniversary)
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave
- Fertility treatment policy
- Pregnancy loss policy
- Bubble childcare support
- Discounted nanny fees
- The latest tech (Macbook or Surface)
- Up to £500/€550 home office allowance
- Generous learning and development budget
- Regular social events
About the Company
- Our mission is to become the car-changing destination of choice by combining technology, media, and deep automotive expertise.
- We have turned how people buy, sell, advertise, and lease cars on its head.
- We are one of the largest online car-changing destinations in Europe, growing over 50% last year with nearly £3bn worth of cars bought on site and £1.8bn of cars listed for sale.
- In 2024, we acquired Autovia, doubling our audience and now have one of the biggest YouTube channels globally with almost 10m subscribers and over 1.1 billion annual views.
- We sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.
Equal Opportunity
- Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.