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About the Role

SAP's Strategic Customer Program (SCP) fosters long-term partnerships with our most valued customers. Our program is built on trust, collaboration, and innovation, enabling us to deliver exceptional value and drive customer success. By deeply understanding our customers’ unique needs and challenges, we provide solutions, support models and thought leadership to help them achieve their business goals. Together, we reshape the future of enterprise software and drive the next wave of transformation.

Responsibilities

Act as the primary executive leader responsible for building deep, value-driven strategic relationships with the Commonwealth Bank.
Develop an in-depth understanding of their business needs and leverage a strong network within the SAP and partner ecosystem.
Execute the Strategic Customer Program (SCP) Methodology to deliver unique value and a differentiated experience.
Drive deep, trusted relationships with customers’ C-level executives and senior stakeholders, ensuring alignment between their business priorities and SAP’s solutions.
Define and co-create a strategic roadmap with the customer, focusing on achieving sustainable business outcomes and transformation.
Lead the execution of the SAP Strategic Customer Program (SCP) by orchestrating a cross-functional Extended Account Team.
Develop a high-performing team culture based on collaboration, innovation, and continuous improvement.
Identify new opportunities to create value and drive growth.
Set up and facilitate multi-level governance frameworks to ensure alignment between SAP, its partners, and customer leadership.
Support the expansion of SAP’s footprint by leveraging all relevant SAP solutions and services.
Rely on strong partnerships with system integrators, technology partners/hyperscalers, and strategy consulting firms.
Drive sales execution by focusing on cloud revenue growth, net bookings and adoption/consumption.
Meet or exceed sales targets through strategic planning, business development and effective account management.
Conduct Quarterly Business Reviews (QBRs) with key executives to assess KPIs, customer and SAP expectations, value realisation, and future opportunities.
Orchestrate Customer References and Advisory Council Participation.
Invest in AI literacy and foster the use of AI to raise productivity, decision quality and engagement velocity.

Requirements

Strong background in account leadership, banking industry knowledge, and business acumen.
Ability to translate customer challenges and goals into actionable strategic roadmaps.
Proficiency in building robust executive relationships, earning trust, and establishing governance structures.
Thought leadership and deep expertise in value-based selling practices and strategic decision-making.
Solid general knowledge of SAP solutions.
Strong communication skills.
Proficiency in conducting Quarterly Business Reviews (QBRs).
Proven track record of delivering tangible business results and consistent overachievement of set targets for cloud revenue growth, net bookings and adoption/consumption.
Experience working with customers across the banking industry, bringing insights and best practices to help customers innovate and grow.

Skills

Business Acumen
Strategic Thinking
Accountability
Influencing Skills
Establishing Trust
Key Performance Indicators (KPIs)
Process Improvement
Technology Innovation
SAP Cloud Suite Portfolio
Broad knowledge of SAP Solutions
Value-Based Selling
Account Strategy
Executive Conversations
Account Governance
Relationship Building
Account Team Leadership
Team Performance Management
Complex Sales
Industry Knowledge
Partner Relationship Management

Location

Hybrid

Work Type

Regular Full Time

Experience Level

Professional

Benefits

Constant learning
Skill growth
Great benefits
A team that wants you to grow and succeed
Focus on health and well-being
Flexible working models

About the Company

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.

Equal Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.