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About the Role

We are looking for an IT Support Manager to manage IT infrastructure maintenance in our data center. You will lead IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support. This role is crucial for maintaining stable, efficient, and scalable operations through leadership, structured support processes, and technical oversight.

Responsibilities

Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
Ensure high availability and reliability of GPU clusters and IT infrastructure.
Act as the primary escalation point for complex hardware, network, and operational incidents.
Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
Oversee proactive maintenance, troubleshooting, and problem management activities.
Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements.
Maintain and improve support processes, documentation, and team training materials.
Manage IT asset lifecycle activities, relates to responsibility area, including RMAs.

Requirements

3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
Solid understanding of data center operations, server platforms, and enterprise networking principles.
Practical experience with IT service management processes (ITIL / ITSM).
Basic proficiency with Linux/Unix operating systems and command-line tools.
Proven ability to manage operational KPIs, incidents, and escalations.
Analytical skills.
Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.
High proficiency in spoken and written English.
Relevant certifications and trainings.

Skills

GPU clusters
IT infrastructure
Field Network Engineers
Hardware
Network
Linux/Unix operating systems
Command-line tools
ITIL / ITSM

Location

Amsterdam

Work Type

Full-time

Experience Level

3+ years of experience managing technical support teams

Benefits

Competitive compensation
Career growth and learning opportunities
Flexibility and work-life balance
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

About the Company

Nebius is leading a new era in cloud infrastructure for the global AI economy, building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment.
Built by engineers, for engineers, Nebius addresses challenges across compute, storage, networking, and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, Nebius has a global footprint with R&D hubs across Europe, the UK, North America, and Israel.
The team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software, and AI R&D.

Equal Opportunity

Nebius is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
We provide equal employment opportunities in all aspects of employment, without discrimination based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.