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About the Role

As a GRC Engineer at Zania, you are the bridge between our product and the enterprises that depend on it. You are not a support function — you are a compliance authority and a closer. You own the customer relationship from first implementation through a defined, measurable finish line, and you are accountable for getting them there. You will set clear success goals with every customer on day one, work backwards from those goals to drive the engagement, and know exactly when you’ve landed the outcome you both committed to. Once a customer is live and successful, you transition them to a steady state and move your energy to the next challenge. You don’t let engagements drift — you drive them to done. In parallel, everything you learn in the field comes back into the product. Your pattern recognition across customer implementations will directly shape Zania’s roadmap.

Responsibilities

• Establish explicit, measurable goals with customers for new engagements.
• Lead end-to-end onboarding and deployment for enterprise customers.
• Serve as the primary GRC compliance authority in customer conversations.
• Transition successful customers to a lightweight monitoring cadence.
• Synthesize customer implementation feedback into structured product insights for product and engineering teams.
• Define scalable implementation processes, templates, success metrics, and handoff criteria.
• Partner with the sales team on technical discovery and proof-of-concept engagements.
• Kick off enterprise implementations with structured goal-setting sessions.
• Lead end-to-end deployment for enterprise clients, driving engagements to go-live and formal closure.
• Design steady-state monitoring frameworks for post-implementation customers.
• Compile and present quarterly product feedback reports based on customer engagements.

Requirements

• 3-8 years of experience in GRC, information security compliance, risk management, audit, enterprise technology customer success, or a customer success manager role, ideally in a SaaS or technical product environment.
• Bachelor’s degree in Information Security, Business, Risk Management, or a related field, or equivalent practical experience.
• Working knowledge of at least two major compliance frameworks (e.g., SOC 2, ISO 27001, NIST CSF, FedRAMP, HIPAA, or PCI-DSS), with direct professional application experience.
• Demonstrated ability to project manage complex, multi-stakeholder enterprise engagements.
• Strong written and verbal communication skills, capable of commanding executive-level conversations and earning trust.
• Ability to define success, drive engagements with urgency, and bring customers to a clear finish line.
• Comfortable owning relationships with senior security and risk stakeholders.
• Outcome-oriented, measuring success against specific, agreed-upon goals.
• Strong product instinct, documenting customer friction points for the product team.

Skills

• GRC
• Information security compliance
• Risk management
• Audit
• Customer success
• Compliance frameworks (SOC 2, ISO 27001, NIST CSF, FedRAMP, HIPAA, PCI-DSS)
• Project management
• Customer relationship management
• Technical workshop facilitation
• Product feedback synthesis
• Strategic communication

Experience Level

• 3-8 years of experience

Education Level

• Bachelor’s degree in Information Security, Business, Risk Management, or a related field
• Equivalent practical experience

Salary/Compensations

• Competitive salary
• Significant equity

Benefits

• Flexible PTO
• Medical, dental, and vision insurance
• Meals and snacks in the office
• Relocation and immigration support

About the Company

• Zania addresses the critical and painful GRC industry, which has been dominated by legacy systems.
• Zania builds agentic AI for GRC, creating intelligent agents to automate and augment complex risk and compliance workflows.
• Serves notable enterprises globally, including FAANG and Big 4 firms.
• Funded by a leading Tier 1 venture capital fund (Series A led by NEA, with Anthropic and Menlo Ventures), raising $18M.
• Composed of AI and Security leaders from top companies like Airbnb, Microsoft, Bain & Company, Deloitte, PwC, Brex, and Instacart.
• Pioneers applied AI, building next-generation agentic systems for compliance.
• Experienced 10x ARR growth in the last year and is rapidly expanding.

Equal Opportunity

• Zania is an equal opportunity employer, prohibiting discrimination based on race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other legally protected basis.