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About the Role

The Operations Associate & Sales Associate are a critical part of the in-store team, responsible for driving profitability, efficiency, and delivering an exceptional customer experience. The Operations Associate supports optimal store operations, while the Sales Associate creates an excellent guest experience through product knowledge and genuine connection.

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps.
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs to support the business goals.
• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency.
• Ensure engagement with customers and provide a friendly and easy to shop environment.
• Continue to build the client relationship daily with our customers.
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Educate on guest-facing initiatives on the floor.
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details.
• Leverages company tools, incentives, and strategies to support meeting store goals.
• Educates guests and staff on our product, community and culture.
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership.
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures.

Requirements

• 1+ years prior work experience in a client-centric, sales & operational environment.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 10-15KG.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

Skills

• Product knowledge
• Inventory management
• Customer service
• Sales
• Operations
• Visual merchandising
• Business acumen
• Client relationship building

Location

• Australia

Work Type

• Onsite

Experience Level

• 1+ years

Salary/Compensations

• Competitive salary
• monthly store incentives

Benefits

• Generous ALO team discount
• Complimentary ALO Wellness Club membership
• Unlimited access to on-demand yoga and fitness classes
• Quarterly clothing allowance

About the Company

• Mindful movement is at the core of why we do what we do at ALO. Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better. This is the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Equal Opportunity

• We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.