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About the Role
This role provides internal support to the Field Services and Operations team and excellent service to customers by managing repair and fix service requests. You will work with local Service Managers to ensure the optimization of workforce planning.
Responsibilities
- Manage repair and fix service requests.
- Ensure the optimization of workforce planning.
Requirements
- Experience in a similar workforce planning role.
- Intermediate – advanced skills in the Microsoft Office suite of programs.
- Proven experience in providing exceptional customer service.
- A mature and calm approach in managing a large workload.
- The ability to manage competing priorities in a fast paced and challenging environment.
- The ability to meet service level KPI’s.
- Highly developed planning, time management and organizational skills.
- Highly driven and confident.
- Prioritize work and follow through to completion.
- Strong attention to detail.
- Meet deadlines easily.
- Excellent communication skills.
- Build great relationships.
- Comfortable and confident in dealing with diverse stakeholders.
- Working rights in Australia at the time of application.
- Required to provide documented evidence if selected for interview.
Skills
- Microsoft Office suite
- Customer service
- Planning
- Time management
- Organizational skills
- Communication skills
Location
- Australia
Work Type
- Fixed 2 year contract
- Full-time
Experience Level
- Intermediate
- Advanced
Benefits
- Flexibility at Work
- Global Family Leave
- Option to participate in our Share Program, with discounts and company contribution for employees
- Potential opportunity to purchased further annual leave
- Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
- Continuous training on Schneider products
- Exposure to a market leader in building management, optimisation and energy monitoring
- Global support at your fingertips
- Working in a well-balanced team and inclusive environment
About the Company
- Global specialists in energy management and automation.
- Technologies ensure that Life Is On everywhere, for everyone at every moment.
- €36 billion global revenue
- +13% organic growth
- 150 000+ employees in 100+ countries
- #1 on the Global 100 World’s most sustainable corporations.
Equal Opportunity
- Schneider Electric is an Equal Opportunity Employer.
- It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.