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About the Role

This full-time position supports the North Austin location, operating Monday-Friday 8:30am-5pm with no weekends, call, or major holidays. The role level (1, 2, or Sr) is based on candidate experience. The clinic offers a career-building environment focused on exceptional patient care, supported by strong leadership and a collaborative team, providing meaningful work and professional growth opportunities. Responsibilities include general business office functions such as billing, claim submissions, charge capture, payment posting, insurance verification, pre-authorization, patient counseling on payment issues, and account follow-up. The role also assists patients with community resources like housing, transportation, and financial support, while adhering to the US Oncology Compliance Program.

Responsibilities

Ensure accurate and timely entry of patient insurance, demographic, and eligibility information into the system.
Register patients in the system as needed.
Collect and review patient insurance information and complete insurance forms.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
Confirm patient insurance verification and eligibility.
Obtain pre-authorization for services and/or referrals.
Assess patient financial requirements and advise patients and families on insurance benefits, co-pays, and financial obligations.
Post line items and adjustments to patient accounts.
Balance receipts, reconcile daily work batches, and prepare audit trails.
Prepare deposits for the bank as needed.
Review Explanation of Benefits (EOB) for consistency.
Submit, file, and process all claims for payment.
Research and resolve claim delay issues.
Resolve patient questions and complaints regarding insurance billing and adjust accounts as necessary.
Resubmit claims and process all insurance/patient correspondence.
Provide all documentation to expedite payment.
Follow-up on assigned accounts.
Utilize collection techniques to maintain current accounts, including monitoring for delinquent payments.
Set up financial arrangements with patients as necessary.
Assist patients with researching and obtaining community resources including housing, transportation, drugs, pharmaceutical supplies, and financial resources.

Requirements

High School Diploma or equivalent
0-3 years of medical business office experience (Level 1)
Minimum 3 to 5 years medical business office experience (Level 2)
Minimum five years medical business office experience (Level Sr)

Location

North Austin
Texas

Work Type

Full-time
Monday-Friday 8:30am-5pm
No weekends
No call
No major holidays

Experience Level

Entry level (0-3 years medical business office experience)
Minimum 3 to 5 years medical business office experience
Minimum five years medical business office experience

Education Level

High School Diploma or equivalent

About the Company

Texas Oncology, part of The US Oncology Network, delivers high-quality, evidence-based care to patients close to home.
It is the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas.
Founders pioneered community-based cancer care to make the best available care accessible to all communities, allowing patients to fight cancer at home with family and friends nearby.
Texas Oncology's mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care, helping patients achieve 'More breakthroughs. More victories.' in their fight against cancer.
Texas Oncology treats half of all Texans diagnosed with cancer annually.
The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.