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About the Role

REI Co-op aims to shape the future of the outdoors by fostering a supportive work environment. This role involves creating better outdoor experiences by sharing product knowledge, providing recommendations, and engaging with customers. Responsibilities include facilitating transactions, selling memberships, offering REI products and services, maintaining store appearance, and organizing merchandise to ensure 100% customer satisfaction.

Responsibilities

Assist customers with questions about products, memberships, and special ticket sales.
Maintain visual standards with store management, merchandising, and sales leads.
Engage in REI Sales & Service Training and promote REI goods and services.
Support store pick-up, including receiving and processing products.
Follow REI loss prevention and safety procedures.
Perform additional duties as assigned.

Requirements

Ability to work a flexible schedule based on business needs.
Enjoys communicating and building relationships, both inside and outside the organization.
Open to feedback and other viewpoints in the spirit of supporting the business.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Makes solid recommendations by combining information from various sources.
Produces quality work by setting effective goals and establishing priorities.
Organizes and uses resources to meet deadlines, and keeps others informed about plans and progress.
Engages and influences others to accomplish worthwhile organizational goals.

Skills

Communicating and building relationships
Openness to feedback
Business understanding
Innovative thinking
Sound judgment to solve problems
Making solid recommendations
Setting effective goals
Establishing priorities
Organizing and using resources
Engaging and influencing others

Experience Level

Store retail experience (preferred)

Salary/Compensations

$20.00 - $22.64 per hour

Benefits

Generous employee discount
Access to health benefits
Retirement savings plan
Accrued time off

About the Company

REI Co-op is united around discovering, building and celebrating better ways of working, enabling individuals to pursue a love of the outdoors.
The company is committed to becoming a fully inclusive, anti-racist, multicultural organization.
REI believes in the strength of diversity, recognizing that each employee brings unique skills, experiences, and perspectives.
The brand promise is to inspire and enable a life outside for everyone.

Equal Opportunity

At REI, we believe the outdoors is for all.
We are committed to becoming a fully inclusive, anti-racist, multicultural organization.
We recognize the strength in diversity, where each employee brings unique skills, experiences, and perspectives.
We seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.