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About the Role

Spearhead client implementation and relationship management for Polimorphic's CRM/Workflows and AI search products in the Illinois/Wisconsin area. Serve as the primary contact for customers ranging from small towns to state agencies.

Responsibilities

• Serve as the main liaison between Polimorphic and clients in Florida and surrounding States, building strong relationships with stakeholders.
• Lead new client implementation, ensuring smooth platform transition and collaborating with internal teams to customize solutions.
• Conduct training sessions and provide onboarding support for effective platform utilization.
• Proactively monitor client accounts, identify improvements, and provide strategic recommendations for solution optimization.
• Act as a problem-solver and troubleshooter for client issues, escalating for timely resolution.
• Develop and execute structured, time-based plans for client projects, coordinating with internal teams to meet milestones.
• Collaborate with Sales, Product Development, and Customer Support to relay feedback, identify enhancements, and ensure a seamless customer experience.

Requirements

• Minimum of 3 years of experience in customer success, account management, or related roles, preferably in SaaS, technology, or GovTech.
• Demonstrated experience in developing and executing structured, time-based plans for client projects.
• Ability to manage multiple projects simultaneously with a strong sense of urgency.
• Willingness to travel 15% - 25%.

Skills

• Project Management
• Communication
• Interpersonal skills
• Analytical skills
• Problem-solving
• Organization
• Attention to detail
• Adaptability

Location

• Illinois / Wisconsin area

Work Type

• Remote work
• Flexible work arrangements

Experience Level

• Minimum of 3 years of experience

Salary/Compensations

• Competitive salary

Benefits

• Competitive salary
• Comprehensive healthcare coverage
• Remote work and flexible work arrangements
• Opportunity for professional growth and advancement in a rapidly growing company
• Collaborative and inclusive work culture focused on innovation and impact in the GovTech sector

About the Company

• Polimorphic is revolutionizing how Municipal and County Governments interact with their residents.
• Our AI-powered Front Desk allows residents to receive critical information and access services 24/7, whether through chat, voice, text, or email.
• Our online forms allow them to then submit and track the progress of their request in real time, while our workflow automation tools help speed their request through processing by automating tasks and handoffs between Government employees.
• The sum effect is a comprehensive approach to meeting a residents’ needs, leveraging technology and good design principles to provide more time back to the resident and to Government staffers.