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About the Role

This role delivers exceptional resident and visitor experiences by providing a range of on-site workplace services, focusing on anticipating needs and making every interaction simple, effective, and quick.

Responsibilities

• Lead and deliver workplace services, ensuring high customer service satisfaction and operational requirements.
• Meet and greet visitors proactively and in a timely manner.
• Manage reception services to ensure a positive customer experience.
• Announce the arrival of guests.
• Oversee workplace operations.
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.
• Complete daily walkthroughs of the workspace, reporting any maintenance and cleaning issues.
• Ensure locker and parking data integrity is maintained.
• Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet event requirements.
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.

Requirements

• Strong reception or hospitality/customer service background.
• Professional verbal and written communication skills.
• Ability to multi-task.
• Demonstrate a common-sense approach to problem-solving.

Education Level

• Minimum completion of Higher School Certificate.

Benefits

• A promote-from-within culture with opportunities to develop and grow.
• A supportive and flexible environment.
• Commitment to providing work-life balance in an inclusive, rewarding environment.
• Focus on technology and autonomy to help achieve career ambitions.
• Comprehensive employee benefits program.

About the Company

• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
• In 2023, we generated $9.5 billion in revenue from our core services.
• To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

• We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity, or persons with disabilities or protected veteran status.
• As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
• Cushman & Wakefield promotes safety at all times.