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About the Role
As the point of contact, you will genuinely connect with customers and help them with their requests, whether they are in person or on the phone. You will act as the go-between from our customer to our Sales, Service, and Repair Departments, ensuring technicians understand customer needs and recommended solutions are fully understood by customers.
Responsibilities
- Greeting customers
- Determining customer needs and associated charges
- Briefing relevant departments
- Establishing timelines
- Tracking progress
- Keeping customers updated
Requirements
- Ability to genuinely connect with customers
- Exceptional communication skills (both verbal and written)
- Highly organised administration skills
- Up-to-date knowledge of all company services
- Ability to work well within a team environment
- Current NSW driver’s licence
- Working knowledge of ERA and Pentana computer systems
- Working knowledge of Microsoft suite of programs
Skills
- Communication skills
- Organisation skills
- Teamwork
- Customer service
- Administration
Location
- Australia
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Professional training
- Development opportunities
- Discounted gym memberships
- Health insurance
- Vehicle purchasing discounts
- Vehicle service discounts
- Excellent work/life balance
About the Company
- Australia’s largest automotive network with over 300 dealerships across the country.
- A business driven by its people, where everyone matters.
- A diverse workforce with a variety of skills, talents, and dreams.
- A company with a shared vision, strong work ethic, and a ‘can-do’ attitude.
- A place where employees are treated with courtesy and respect.
- A company that challenges employees to use their skills, knowledge, experience, and initiative.
- A company committed to helping employees get ahead.