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About the Role
As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. This is a hands-on, people-first role where no two days are the same.
Responsibilities
- Create meaningful customer moments with personalised service and genuine care
- Support store performance by working together and following through on what matters
- Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
- Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
- Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused
Requirements
- You care about people, and it shows; in your service, your attitude, and your follow-through
- You bring warmth, curiosity, and a can-do mindset to every shift
- You’re reliable, collaborative, and proud to be someone your team can count on
- You’re always learning and love growing alongside your team
- You know that great culture doesn’t just happen... you help create it
Work Type
- Casual
Benefits
- A generous team member discount across our full range of fragrance, décor and gifting
- Monthly store bonus program and performance-based incentives
- Recognition that feels real - with shoutouts, milestones, and meaningful celebration
- Access to our Employee Assistance Program (EAP) for you and your immediate family
- Support to grow with leadership development, coaching and progression opportunities
About the Company
- At dusk, we’re here for all of life’s moments. We believe fragrance is more than something you light - it’s something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.